Student Data Systems Specialist

Student Data Systems Specialist

Location: Gloucester, Gloucestershire
Salary: £31,500 – £33,500 per annum
Contract: Permanent, 37 hours per week
Working pattern: Predominantly office-based
Holiday: 32 days, increasing to 37 days after five years, plus 3 additional days during the Christmas closure
Pension: 6% matched contribution
  
The role
This is a varied position combining systems support, data administration, user training, process improvement and apprenticeship funding/invoicing.

You'll act as an important link between end users and technical teams, providing first-line support and turning operational requirements into practical system improvements. You'll also supervise a Student Data Systems Administrator and play a key role in ensuring apprenticeship financial and funding data is accurate and compliant.

Key responsibilities:

Supporting, maintaining and administering learner systems, including apprenticeship tracking systems and ProMonitor
Managing first-line support requests and escalating technical issues where appropriate
Troubleshooting system and data issues and keeping users informed of progress
Training colleagues and developing user guidance and training materials
Gathering user feedback and recommending improvements to systems and processes
Translating business requirements into system specifications
Working with software suppliers and IT teams to resolve issues
Supervising a Student Data Systems Administrator   
What do you need?

Experience supporting or administering systems
Advanced Microsoft Office skills, particularly Excel
Experience training users and producing training materials where appropriate
At least Level 2/GCSE grade 4 (C) or equivalent in English and maths
Strong problem-solving and organisational skills
The ability to communicate technical information clearly to different audiences
Excellent attention to detail and the ability to manage a varied workload with minimal supervision   
Next steps
Once you've applied, one of our friendly further education consultants will give you a call to discuss this opportunity. The college will move quickly for the right applicant, and they have a simple and concise interview process. Think FE Ltd. are acting as an employment business for this position. Working for/with Think FE Ltd. is subject to agreement to our Terms and Conditions.

Data Policy
Your data will be stored by Think FE Ltd. solely for the purpose of helping you to find work. By hitting apply you consent to your data being used in this way. We will confirm with you by email immediately with a full breakdown of how your data is used, and you may opt out fully or in part at any time. Your data will not be passed on to 3rd parties without your permission