Resident Support Manager

Resident Support Manager

Pay rate: £22 per hour PAYE
Temporary until January 2027
Location: North London Region
Hybrid working: Officer, face to face and home working
Areas Covered: Slough, Essex, Reading, Maidenhead, Hounslow, Hertsmere, Ealing, Buckinghamshire, Brent & Bracknell ForestThe Role

We are looking for an experienced Resident Support Manager to support residents facing financial, housing, wellbeing and tenancy-related challenges.

Working across home, office and community settings, you will manage a caseload of residents, providing face-to-face support, advice and advocacy to help them overcome barriers and sustain their tenancy.

Key Responsibilities

Complete support assessments and create action plans.
Provide advice on benefits, budgeting, grants and income maximisation.
Support residents at risk of rent arrears or tenancy issues.
Advocate on behalf of residents with external agencies.
Assist residents with employment, wellbeing and fuel poverty concerns.
Work closely with housing teams and external partners to coordinate support.
Maintain accurate case records and manage a varied caseload.About You

Experience supporting vulnerable residents or customers.
Knowledge of welfare benefits, housing or tenancy support.
Strong communication, relationship-building and problem-solving skills.
Ability to manage complex cases and work independently.
Experience working with multiple agencies and support services.Additional Information

Enhanced DBS required.
Regular travel across the region is essential.
Hybrid role combining home working, office working and face-to-face resident support.
Occasional out-of-hours work may be required.To apply for the Resident Support Manager position, please submit your CV for review