Location: Bristol, BS16
Pay rate: £18.91ph working via an Umbrella Company (INSIDE IR35)
Hours: 8am – 4pm
Employment Type: Temp to Perm
Please Note; Security vetting & BPSS will need to be complete prior to starting
KEY PURPOSE:
Reporting to the Workplace Experience Manager. You’ll be an ambassador for our client’s brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
The Workplace Team Member acts as the eyes and ears of assigned floors/buildings at the client’s site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement with colleagues, guests and Internal stakeholders. You will be the primary point of contact for colleagues and guests, acting as the “face” for our client.
Always wanting to go the extra mile, with a positive 'can do' attitude, you will be a well-organized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop a strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
As a key part of our data-driven business model, the Workplace Team Member is hyper-diligent in logging all their activity so the business can continually learn and adapt to serve our customers in the most effective manner.
Key Responsibilities
Hosting operations:
Ensure Colleagues feel welcome, and their needs are always taken care of in a friendly and professional manner.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance, and enhance tracking.
Using the existing process and technology, assist in room booking and guest arrivals.
Maintaining and cleaning to ensure a clear, presentable, safe office space, meeting rooms and client kitchen.
Maintain a strong presence and observe quality control issues (i.e. cleanliness, comfort factors)
Adherence to clients security processes and procedures
Qualifications Required
Extensive customer services experience, specifically dealing with Blue Chip/ High Touch clients
Proven track record of providing exceptional customer service
Proven ability to function successfully within a strong team environment
High Proficiency of Microsoft Office suite
Knowledge of property, facilities or hospitality industries
Excellent telephone skills and verbal communication
SC Clearance will be required for this role. Existing SC Clearance is transferable if currently held.
Work Environment
Work is performed in an office setting
Must be able to work under pressure and time deadlines during peak periods
Salary description
£14.00 - £15.00 per hour