Motor Trade Service Advisor
Customer service. Automotive expertise. Commercial opportunity.
Location: Cranleigh area, Surrey
Salary: £45,000–£46,000 OTE
Hours: Monday to Friday, 8:20am–5:40pm
Business: Independent Specialist Garage
Are you an experienced Service Advisor looking for a role where you can genuinely make a difference?
We are recruiting on behalf of an established independent specialist garage in the Cranleigh area for a confident, customer-focused Service Advisor to join their team.
This is a varied role combining customer service, workshop coordination and sales. You will be the main point of contact for customers, managing their journey from initial booking through to vehicle collection, while identifying opportunities to maximise workshop sales.
The Role
You will be responsible for:
* Managing service bookings and maintaining an efficient workshop diary.
* Welcoming customers and providing a friendly, professional service.
* Keeping customers updated throughout their vehicle's visit.
* Preparing accurate estimates and ensuring job cards contain the correct information.
* Reviewing VHCs and confidently discussing additional work with customers.
* Maximising opportunities for additional work, including warranties, servicing, detailing and other services.
* Liaising closely with the Workshop Manager, Parts Department, technicians, drivers and detailers.
* Managing loan car bookings, collections and deliveries.
* Processing warranty claims and relevant invoicing.
* Maintaining accurate customer records and ensuring GDPR procedures are followed.
* Supporting customer retention through service reminders and review requests.
* Identifying opportunities to attract new customers.
The Person
We are looking for someone with previous Service Advisor experience, ideally within a dealership, independent garage or specialist workshop.
You will be:
* Confident and personable with customers.
* Highly organised and able to manage a busy diary.
* Commercially aware and comfortable with upselling.
* A strong communicator with good automotive knowledge.
* Proactive, reliable and able to work well under pressure.
* Customer-focused with a genuine desire to provide an excellent experience.
The Package
* £45,000–£46,000 OTE
* Monday to Friday, 8:20am–5:40pm
* Independent specialist automotive business
* Varied customer-facing role with genuine responsibility
* Opportunity to increase earnings through strong service performance
Interested?
If you're an experienced Service Advisor who enjoys working with customers, understands the automotive service environment and knows how to maximise genuine opportunities, we'd love to hear from you.
Apply now for a confidential conversation about the role.
Other Opportunities & Referral Scheme
If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.
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Salary description
£45000.00 - £46000.00 per year