Internal Sales Administrator

Main Duties:

* Keep in regular contact with customers by following up quotations, gathering feedback and spotting opportunities to turn quotes into orders

* Make friendly and confident outbound calls to prospective customers who have shown interest via our marketing campaigns or website enquiries

* Ask the right questions to understand customer needs, qualify leads and move through to quotation stage

* Manage daily quotation follow-up calls in line with agreed KPIs, keeping momentum and ensuring customers receive a timely response

* Log calls, actions, appointments and follow-ups clearly and accurately so nothing gets missed

* Keep the CRM database well maintained, ensuring customer details, sales information and quotation updates are accurate and easy to follow

* Record callback dates, actions and notes on HubSpot so our sales team always have clear and up-to-date information

* Build a good understanding of the company’s products, capabilities, margins and production lead times to support helpful customer conversations

* Work closely with the sales team and Business Development Managers, providing cheerful, reliable and proactive support with sales activity and administration

* Help progress outstanding quotations, identify confirmed orders and make sure the sales forecast reflects current opportunities accurately

* Prepare costing estimates and supporting documentation for customer enquiries

(E) = Essential; (D) = Desirable

Qualifications

* Good standard of general education, including English and Maths or equivalent. (E)

* Relevant sales, customer service, business administration or CRM system training. (D)

Skills & Knowledge

* A friendly, approachable and confident manner, with a proactive can-do attitude (E)

* Professional, helpful and engaging telephone manner (E)

* Highly organised, strong attention to detail and the ability to keep accurate notes (E)

* Commercial awareness, ability to listen, understand customer needs, recognising potential sales opportunities (E)

* Confidence using CRM systems or a willingness to learn and maintain accurate records (E)

* Knowledge of HubSpot or similar CRM platforms (D)

* Understanding of sales pipelines, quotation follow-up processes and sales forecasting (D)

* Interested in learning about engineering, manufacturing or technical products (D)

Experience

* Experience speaking with customers via telephone (E)

* Experience in a customer service / telesales role (E)

* Experience working to targets, KPIs or agreed activity levels. (D)

* Experience within an engineering, manufacturing, technical sales (D)

Personal Attributes

Personality is key - We are looking for someone with a positive, professional and approachable communication style, who can build rapport with customers and make them feel valued. You should be organised, reliable and comfortable taking ownership of your work, while contributing to a supportive, collaborative and customer-focused sales team