Location: Talke, Stoke-on-Trent
Salary: £26,500 basic + OTE £36,000
Hours: Monday to Friday, 9:00am – 5:30pm
Job Type: Full-time, Permanent
INBOUND SALES AND RETENTION EXECUTIVE
Due to continued success and significant business growth, we are recruiting for an Inbound Sales and Retention Executive to join a successful and expanding company based in Talke.
This is an excellent opportunity for someone who is confident on the telephone, enjoys speaking with customers and is motivated by achieving results. You will be dealing primarily with inbound sales enquiries and existing customer renewals, helping customers find the right solution while identifying opportunities to retain and grow business.
Previous sales or telesales experience would be advantageous; however, we are also interested in people with excellent communication skills, a strong customer service approach and the drive and willingness to succeed.
The company provides excellent ongoing training, support and genuine opportunities for career progression, making this an excellent time to join the business.
COMPANY BACKGROUND
Our client is a leading independent company operating nationally and has built an excellent reputation for providing competitive services alongside outstanding customer care.
Following a recent merger, the company is experiencing significant growth while continuing to maintain the supportive, family feel that has contributed to its success.
Customer service remains at the heart of the business, and they are looking for people who share their commitment to providing customers with an excellent experience.
INBOUND SALES AND RETENTION EXECUTIVE – THE ROLE
As an Inbound Sales and Retention Executive, you will manage inbound sales enquiries and existing customer contract renewals, providing a professional and seamless customer experience while helping the business achieve its sales and retention targets.
You will build rapport with customers, understand their requirements, explain the available products and services and confidently handle any questions or objections.
YOUR RESPONSIBILITIES WILL INCLUDE
Managing inbound sales enquiries quickly and professionally
Speaking with existing customers regarding contract renewals
Understanding customer requirements and recommending appropriate products and services
Converting inbound enquiries into sales
Retaining existing customers and identifying opportunities to increase customer value
Explaining product features, benefits and available options
Handling customer objections confidently and professionally
Negotiating solutions that meet both customer and business requirements
Building strong relationships with new and existing customers
Maintaining accurate customer information using the company CRM system
Working towards individual and team sales and retention targets
Maintaining a high level of customer service throughout every interaction
Continually developing your product knowledge and sales techniques
SKILLS AND EXPERIENCE
We are looking for someone who is:
Confident and professional when speaking with customers over the telephone
Self-motivated and driven to achieve results
Comfortable working towards sales and performance targets
Customer-focused with excellent communication skills
Able to build rapport quickly
Confident handling objections and negotiating with customers
A quick learner who can adapt to new products and systems
Comfortable working within a busy, fast-paced environment
Computer literate and confident using CRM systems
A good problem solver with a positive attitude
Resilient and able to work effectively under pressure
A strong team player
Previous telesales, inbound sales, customer retention, renewals or contact centre experience would be advantageous, but it is not essential. A great attitude, confidence on the telephone and a willingness to learn and succeed are equally important.
Due to the location of the office, having your own transport would be advantageous.
PACKAGE AND BENEFITS
£26,500 basic salary
OTE £36,000
Monday to Friday – 9:00am to 5:30pm
20 days annual leave plus Bank Holidays
Free onsite parking
Excellent ongoing training and support
Genuine opportunities for career development and progression
Recognition awards
Recreational breakout areas
Staff fun days and company events
Supportive and friendly working environment
Opportunity to join a growing and successful business
If you are confident speaking with customers, enjoy achieving targets and want to build a long-term career within a successful and growing company, apply today for immediate consideration.
Follow us on X/Twitter: #awconsultingltd
In respect of the above role, Anderson Wright Consulting Ltd operates as an Employment Agency.
INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000
Salary description
£26500.00 - £36000.00 per year