Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you!
Position: Customer Service Representative
Location: Newbury, West Berkshire
Contract Type: Temporary
Hourly Rate: £14.50
Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays
Start Date: Immediate
Duration: Temporary Ongoing
Why Join Us?
Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position.
Key Responsibilities:
As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your responsibilities will include:
Accurately inputting and maintaining contract data
Processing repair and work orders
Arranging returns and collections
Responding to incoming emails and calls
Investigating invoice disputes
Logging issues and following up with customers
Collaborating with other functions to enhance customer experienceWhat We're Looking For:
We believe that great customer service starts with great people. Here's what we're looking for in our ideal candidate:
Strong relationship-building skills with customers and colleagues
Professional and proactive communication skills
Advanced knowledge of MS Excel, Outlook, Word, and Internet tools
Good ERP system knowledge
Desirable: Understanding of customer service processes and experience in service/maintenance or technical customer contactKey Competencies:
To thrive in this role, you should possess the following traits:
Ability to remain calm under pressure and solve problems efficiently
Strong prioritisation skills and ability to work independently
A customer-focused mindset with a collaborative spirit
A positive, can-do attitude and a drive to improve processes
Integrity and autonomy in decision-making
A lean mindset with troubleshooting skillsWhy You'll Love Working With Us:
A supportive and friendly work environment
Opportunities to collaborate with various teams
A chance to make a real difference in the customer experience
Flexible hours that fit your scheduleIf you're ready to make an impact while working in a vibrant, professional setting, we want to hear from you!
Apply Today!
Don't miss out on this exciting opportunity to join our client's team as a Lead Customer Service Representative. Send us your application now and take the next step in your career. Your future awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£14.50 - £14.50 per hour