Warranty Administrator

Warranty Administrator – Kidderminster

Hours: Monday to Friday, 08:00 – 17:00
Full time, permanent

Earning Potential – Salary:
£32,000 – £36,000 OTE (dependent on experience)
Overtime paid at 1.5x hourly rate

Overview
Join the UK's largest commercial vehicle dealership in Kidderminster as a Warranty Administrator. You'll be processing warranty claims, managing invoices, and keeping the service department running smoothly. Our client is Motor Trader's Employer of the Year, an official Great Place to Work (four years running), and a UK Best Workplace for Wellbeing and Development. If you're organised, detail-focused, and ready for a stable role with serious benefits, this is the one.

Key Responsibilities

Processing retail, warranty, and service contract invoicing accurately and within agreed timescales

Preparing, submitting, and monitoring warranty claims in line with manufacturer and company procedures

Checking warranty documentation, repair orders, and supporting evidence to ensure claims are complete and compliant

Resolving invoice and warranty queries with suppliers, manufacturers, and internal teams

Assisting with preparing and sending quotations for work required on customer vehicles

Following up outstanding purchase orders to ensure supplier invoices are approved promptly

Providing general administrative support to the Service Department – post, stationery, and day-to-day office tasks

Acting as a professional point of contact for general customer enquiries

Maintaining accurate records and ensuring documentation is organised and audit-ready

What You'll Need

Previous experience in a Warranty Administrator or similar service admin role within a main dealer environment (advantageous)

Strong administrative skills – able to manage multiple tasks and prioritise workload

Excellent written and verbal communication skills – professional and customer-focused

Highly accurate when processing claims, entering data, and checking invoices

Competent IT skills – Microsoft Office and dealership/service management systems

A proactive, solution-led approach when working to deadlines

You'll be a great fit if you're organised, detail-focused, and want a stable role with an award-winning, high-retention employer.

What's On Offer

Up to 23 days holiday + bank holidays + birthday off

Auto-enrolment pension + 4x salary life insurance

Enhanced maternity, paternity, and return-to-work support

WeCare programme – EAP, 24/7 GP access, and second medical opinions

Mental Health First Aiders and wellness programme

Perkbox – hundreds of retail, food, cinema, and lifestyle discounts

Wembley Stadium corporate box ticket raffles and annual awards

Manufacturer training, in-house training hubs, and annual appraisals

Clear career progression and internal mentorship

Think you might be a good fit?
If you've got warranty or service admin experience and you're ready to join an award-winning team, there's a competitive salary, manufacturer training, progression opportunities, and a team that's been recognised as one of the best places to work in the UK.

Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR