Transport Operations Supervisor is responsible for the effective day-to-day management and co ordination of the transport department's daily workload using the company's fleet of vehicles.
Key Responsibilities Daily Operations:-
Take responsibility for the effective day-to-day co-ordination and management of the company's domestic movements across the UK.
Review and process movement instructions, ensuring all relevant information is accurate and complete.
Plan and organise collections and deliveries in accordance with customer requirements, agreed schedules, available capacity and operational priorities.
Co-ordinate the allocation of company drivers, vehicles and external transport providers as appropriate.
Ensure all movement instructions are communicated accurately and efficiently to drivers and transport providers.
Monitor movements throughout the day and proactively manage potential delays, disruptions or changes.
Make appropriate operational decisions within the authority of the role and escalate matters requiring management approval.
Ensure completed movements are accurately recorded and all relevant documentation is obtained and processed.
Co-ordinate and oversee the use of company vehicles, drivers and approved external transport providers.
Liaise with hauliers and transport providers to secure appropriate capacity and ensure movements are completed to the required standard.
Monitor the performance, reliability and service levels of external transport providers.
Address operational issues with transport providers and escalate persistent or significant concerns to management.
Obtain and review transport costs where required and ensure that agreed rates and commercial arrangements are followed.
Act as a senior operational point of contact for customers and suppliers in relation to domestic movements.
Maintain strong and professional working relationships with key customers and operational contacts.
Respond promptly and effectively to operational queries and requests.
Provide customers with accurate updates regarding the status of movements.
Manage customer expectations where delays, changes or operational difficulties arise.
Liaise with suppliers, warehouses, transport providers and customer sites to resolve operational issues.
Escalate significant customer concerns to the appropriate manager while maintaining ownership of the operational resolution. Operational Planning
Review current and upcoming domestic movements to ensure adequate transport capacity and resources are available.
Identify potential scheduling conflicts, capacity constraints and operational risks.
Plan movements to maximise operational efficiency and vehicle utilisation.
Ensure all domestic movements are accurately recorded within the company's operational systems.
Oversee the accurate completion and processing of delivery notes, proof of delivery documentation and other relevant records.
Ensure missing or incomplete documentation is identified and followed up promptly.
Maintain accurate records relating to customers, suppliers, movements, vehicles and transport providers.
Ensure operational information is available to support customer service, invoicing, reporting and management decision-making.
Raise and escalate any compliance, safety or security concerns immediately.
Ensure accidents, incidents, near misses, damage, loss or other operational concerns are reported in accordance with company procedures.
Support the company in maintaining appropriate standards of operational and transport compliance.
Lead by example in maintaining high standards of safety, professionalism and operational control. Problem
Take ownership of operational problems and work proactively to identify practical and commercially appropriate solutions.
Respond quickly and effectively to delays, breakdowns, driver availability issues, failed collections or deliveries and changing customer requirements.
Re-plan movements where necessary to minimise disruption.
Arrange alternative transport solutions within the authority of the role.
Liaise with customers, drivers, suppliers and transport providers to resolve operational issues.
Maintain a calm and professional approach when dealing with time-critical or high-pressure situations.
Provide day-to-day guidance and support to members of the operations team.
Act as a senior point of reference for operational queries and issues.
Identify opportunities to improve domestic operational processes and working practices.
Review recurring delays, errors, customer issues and transport problems.
Recommend practical improvements to increase efficiency, service quality and cost effectiveness.
Assist with the development and implementation of operational procedures.
Contribute to the review of transport providers, systems and processes.
Required Experience:-
Previous experience in a senior operations, logistics, transport or co-ordination role.
Strong knowledge and understanding of domestic UK transport operations.
Proven ability to manage multiple movements, priorities and deadlines simultaneously.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£32000.00 - £35000.00 per year