Cleaning Key Account Manager / Operations Manager

An opportunity has arisen for a Cleaning Key Account Manager / Operations Manager to join a facilities management company providing cleaning, security, maintenance and workplace support services.
As a Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.
This full-time role offers a salary of £37,000 plus company vehicle and benefits. Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.
You will be responsible for:
* Managing the delivery of daily and periodic cleaning services across the assigned region.
* Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
* Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
* Preparing and analysing operational and financial data for regular management reporting.
* Managing attendance and timekeeping information to support accurate payroll processing.
* Overseeing supplier relationships and ensuring agreed service standards are maintained.
* Supporting recruitment, employee relations and the resolution of HR-related matters.
* Coordinating training and development to maintain appropriate standards across the team.
* Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.
The candidates from the following background will be considered:
* Cleaning Key Account Manager, Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager, Business Manager - Cleaning or similar.
What we are looking for:
Essential:
* Experience in Business Management or an operational management position.
* Background in leading teams and developing commercial or business opportunities.
* Experience managing budgets, financial information and monthly reporting data.
* Able to develop business strategies and manage operational changes.
* Knowledge of BICSc or similar cleaning industry certification.
* Ability to generate leads and identify opportunities to increase revenue.
* Skilled in IT, including Microsoft Office and the ability to analyse and present information.
* Strong negotiation skills, including experience securing additional business or services.
Desirable:
* A degree or relevant professional qualification.
* IOSH training.
Shift:
* Monday - Friday: 07:00 - 16:00
What's on offer:
* Competitive salary
* Company vehicle
Apply today for the opportunity to take responsibility for a varied regional operation and play a key role in delivering high-quality service to clients.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003