Customer Support Administrator

This is a fantastic opportunity for an organised and confident individual looking to build experience as a Customer Support Administrator and within relationship management. You'll engage with existing and prospective partners, maintain accurate CRM records and support a busy team with a range of customer-focused and administrative activities.

Client Details

Our client is a well-established national organisation with a strong reputation in its field. Due to continued growth, they are seeking a Customer Support Administrator to join their friendly team on a temporary-to-permanent basis, offering full training and excellent long-term career potential. They are based in Kings Norton, Birmingham and are anow seeking a Customer Support Administrator to join them on a temp to perm basis.

Description

Contact existing partners to build relationships and update information
Speak with prospective partners and introduce services and benefits
Record accurate information, notes and activity on the CRM system
Maintain and update customer and partner databases
Provide excellent customer service via telephone and email
Support customer engagement and business development campaigns
Assist with reporting and administrative tasks
Ensure all records remain accurate and compliant
Work collaboratively with colleagues across the organisationProfile

A successful Customer Support Administrator should have:

Confident and professional telephone manner
Strong verbal and written communication skills
Good administration and organisational abilities
Comfortable using IT systems, Microsoft Office and CRM databases
Excellent attention to detail
Positive attitude and willingness to learn
Ability to work independently and as part of a teamJob Offer

An annual salary of £24850 to £26850 per annum.
Temp to Perm Opportunity.
Hybrid working, 3 days in office and 2 from home.
Free parking on site.
Temporary position based in Birmingham, with opportunities to gain valuable experience in the not-for-profit sector.
Flexible working hours to suit your schedule.If you're interested in this Customer Support Administrator role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best