Birmingham | Hybrid - 2 to 3 days in office
We are recruiting an experienced Client Account Manager for a growing technology business.
This is a genuinely end-to-end account management role. You will take ownership of clients from the point of onboarding, manage the implementation and transition into service, and remain accountable for the relationship through ongoing delivery, renewal and growth.
This is not a Customer Success role where established accounts are handed over after onboarding. Candidates must have personally managed the complete client lifecycle within a technology, software or technology-enabled business.
You will:
* Lead the onboarding and implementation of new clients.
* Establish relationships with key stakeholders at all levels.
* Create and deliver client account and stakeholder management plans.
* Manage clients through the transition from implementation into business-as-usual service.
* Lead monthly service reviews and quarterly steering-group meetings.
* Monitor service delivery against contractual SLAs and client expectations.
* Measure client satisfaction and lead annual review processes.
* Manage escalated concerns and coordinate internal resolution.
* Use reporting and analytics to identify risks and areas for improvement.
* Manage renewals, retention and account growth.
* Develop opportunity pipelines in partnership with clients.
* Act as the voice of the client across Sales, Product and Operations.
* Deliver account revenue in line with agreed budgets.
Applicants must be able to demonstrate:
* End-to-end ownership of client accounts, beginning with onboarding and implementation.
* Account management experience within technology, software or a technology-enabled service.
* Experience managing ongoing service delivery, reviews, renewals and retention.
* Strong commercial awareness and the ability to identify account-growth opportunities.
* Confidence managing senior client stakeholders and challenging conversations.
* The ability to coordinate multiple internal teams on behalf of the client.
* Strong organisation across a portfolio of accounts.
* Experience using HubSpot or another CRM platform.
This role will particularly suit someone who enjoys building a relationship from the very beginning and remaining accountable for its long-term commercial success.
If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice at our webiste for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities
Salary description
£40000.00 - £45000.00 per year