Delivery Controller

Role Purpose
The Controller (Accounts) plays a key role in supporting the commercial, operational, financial, and administrative activities of the Machinery Team. The position is responsible for coordinating MRO (Maintenance, Repair and Operations) business activities, supporting logistics and project operations, maintaining financial controls, and delivering high-quality customer and stakeholder support.
The role requires a proactive, customer-focused individual who demonstrates ownership, continuously seeks opportunities for improvement, and contributes to the growth and success of the business through collaboration, analytical thinking, and effective stakeholder management.
Key Responsibilities
Commercial & Operational Support
Prepare customer quotations and cost estimates.
Coordinate domestic and international logistics and shipment activities.
Liaise with customers, suppliers, logistics providers, and other business partners.
Support MRO operations, spot projects, and machinery-related business activities.
Attend customer and supplier sites as required.
Support project activities for installation and logistics projects.
Assist with customer account management and business development activities.
Financial Administration & Reporting
Record and maintain accurate financial information and transaction records.
Process customer invoices and supplier payments.
Manage Accounts Receivable (AR) and Accounts Payable (AP) activities.
Create and maintain customer and supplier accounts in Microsoft Business Central.
Support monthly sales closing activities and forecast versus actual reporting.
Prepare regular reports, presentations, and management information.
Compliance & Governance
Support export control compliance and verification activities.
Assist with supplier due diligence, and Delegation of Authority (DOA) processes.
Support VAT scheme validation and local regulatory requirements.
Assist with contract pre-review and Non-Disclosure Agreement (NDA) administration.
Ensure accurate records are maintained in accordance with company procedures and controls.
Business Improvement & Development
Support business analysis, proposal preparation, and customer presentations.
Identify opportunities to improve processes, efficiency, and service delivery.
Contribute ideas that support business growth, cost reduction, and operational excellence.
Build and maintain departmental knowledge and best-practice documentation.
Administrative Support
Coordinate meetings, prepare agendas, and record meeting minutes.
Manage visitor arrangements and general office administration.
Support procurement of office and operational consumables.
Provide ad-hoc administrative and analytical support to management.
The Company reserves the right to amend duties and responsibilities in line with business requirements. The postholder may be required to undertake other reasonable duties commensurate with the level of the role.
Customer First
Deliver excellent service to customers, suppliers, and internal stakeholders.
Understand customer requirements and support solutions that create long-term value.
Responsibility & Initiative
Take ownership of tasks and deliver commitments with accuracy and professionalism.
Proactively identify issues, opportunities, and solutions.
Challenge for the Future
Continuously seek opportunities to improve processes and ways of working.
Use data and analysis to support decision-making and innovation.
Transparency
Communicate openly, honestly, and professionally.
Maintain accurate records and provide reliable information.
Respect & Trust
Build strong working relationships through collaboration and mutual respect.
Value diverse perspectives and support an inclusive working environment.
Knowledge, Skills & Experience
Essential
Full UK Driving Licence.
Experience in administration, finance, logistics, procurement, purchasing, or commercial support.
Strong Microsoft Office skills, including Excel, PowerPoint, and Outlook.
Excellent organisational, communication, and stakeholder management skills.
Strong attention to detail and numerical accuracy.
Ability to manage multiple priorities and meet deadlines.
Desirable
Experience using Microsoft Business Central or similar ERP systems.
Experience within logistics, machinery, engineering, import/export, or trading environments.
Knowledge of Accounts Payable and Accounts Receivable processes.
Understanding of export controls, customs requirements, or business compliance activities.
Chinese language skills would be advantageous due to interaction with suppliers and business partners in the Chinese market