Tonbridge, Kent
£45,000 + Excellent Benefits
We’re recruiting for an experienced Fulfilment Manager to join a fast growing, values led consumer business at an exciting stage of its growth. This is a hands on leadership role where you’ll take responsibility for the day-to-day performance of the fulfilment operation, leading and developing a team to deliver excellent productivity, quality and customer service.
The Role
You’ll be responsible for:
Leading, motivating and developing the fulfilment team
Managing daily fulfilment, dispatch and order processes
Planning staffing levels and resources to meet operational demand
Setting and monitoring KPIs, productivity and quality
Identifying and implementing process improvements
Creating and maintaining SOPs and work instructions
Working closely with Operations, Supply Chain and Technology teams
Managing performance, absence, recruitment and employee development
Championing excellent Health & Safety standards
Supporting the continued growth and development of the site
About You
We’re looking for an experienced Fulfilment, Warehouse or Dispatch Manager who is comfortable working in a fast-paced, hands-on environment.
You’ll ideally have:
Previous experience managing a fulfilment or dispatch operation
Experience within B2C, FMCG or a similar fast-moving environment
Strong people-management and leadership skills
Confidence using cloud-based systems and technology
Excellent problem-solving and organisational skills
The ability to manage competing priorities and make decisions quickly
A genuine interest in continuous improvement and developing people
What's On Offer?
33 days holiday including bank holidays
Healthcare cash plan & Employee Assistance Programme
Quarterly wellbeing allowance
Volunteer day
Enhanced parental leave
Paid fertility leave
Employee share scheme
Pension
Opportunity to join a rapidly growing, Series-B funded business
Hours: 7am–5pm, Monday-Friday
Salary description
£45000.00 - £45000.00 per year