Sales Administrator

Sales Administrator - 7049
Location: Stonehouse, Gloucestershire
Hours: Monday to Friday, 8:30am – 5:00pm
Salary: £29,000 – £32,000 per annum, depending on experience
Employment Status: Permanent
Key Responsibilities of a Sales Administrator
* Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery.
* Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently.
* Maintain accurate customer, product, sales and supplier records.
* Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates.
* Monitor customer orders, stock availability, back orders and deliveries through to completion.
* Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time.
* Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions.
* Support Accounts with customer queries, invoicing, credit information and relevant documentation.
* Follow the company's ISO 9001 Quality Management System and maintain accurate, traceable records.
* Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations.
Key Skills of a Sales Administrator
* Previous experience in sales administration, customer service or office administration, with excellent customer service skills and a professional telephone manner.
* Strong written and verbal communication skills, with excellent attention to detail and accurate data entry.
* Good organisational skills with the ability to manage multiple priorities.
* Good Microsoft Office and computerised business system skills.
* Ability to work independently and effectively as part of a small team.
* Proactive, reliable, flexible and professional approach, with the ability to remain calm under pressure and take responsibility.
Essential Criteria of a Sales Administrator
* Previous experience dealing professionally with customers and using computerised business systems.
* Experience handling multiple tasks and priorities while maintaining accurate records.
* Strong attention to detail and accuracy.
* Good written, verbal and telephone communication skills.
* Good organisational and prioritisation skills.
* Ability to work independently and as part of a team.
Desirable Experience
* Distribution or wholesale environment.
* Importing and exporting or drop-shipping.
* ERP or CRM systems.
* Supplier liaison and purchasing.
* Logistics and delivery administration.
* Product returns and complaints.
* ISO 9001 Quality Management Systems.
First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors