Birmingham City Centre
Salary basic £29,000 and benefits
Role purpose
To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.
Key Responsibilities:
* Conduct daily walk arounds logging any faults or issues with the Helpdesk.
* Track & manage all open jobs through to final completion.
* Quality check paperwork to ensure compliance and audit satisfaction.
* Ensure excellent communication by attending operational meetings with the team.
* Point of contact for FM services including maintenance, repairs, fabric works & requirements.
* Assist with setting up meeting rooms and layouts when required
* Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.
* Ensure all signage and artwork is on brand and compliant removing any non-conformity.
* Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc
* IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion
* Understand escalation process both on client and business side for reporting all operational and risk issues;
* Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met
* Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks
* Set up monthly drinks and assist with other office events
* Organise couriers incoming/outgoing post return leavers IT kit to London
* Comply with Health, Safety and Environmental policies and audit compliance.
* Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management
* Responsible for ensuring Front of House is covered at all times arranging temps when required
* Be the face of Workplace & ‘go to’ person for all workplace related matters.
* Landlord liaison around access permits, booking in contractors, loading bay etc. .
* Support office moves and re-locations.
Skill & Experience
Good attention to detail
Pro-active and hands on
Ability to show initiative
Must have excellent communication skills
Excellent organisational skills and the ability to prioritise a busy workload
Knowledge of the FM discipline ideal
Ability to work alone or as part of a team
Ability to work closely with / manage contractors & third party suppliers on a day to day basis;
Experience of developing relevant client relationships
Previous experience of working within a in a high profile corporate environment
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Salary description
£29000.00 - £29000.00 per year