The Role
As Technical Advisor, you will provide technical support and guidance across a range of UK product areas including fixtures and fixings, roofing, cladding and rainscreen applications. You will work closely with internal colleagues including , customer services, sales and specification teams and the customer themselves.
You will play an important role in ensuring technical queries are handled efficiently and accurately, while also contributing to product testing, customer training, technical documentation and the ongoing development of the technical function.
Key Responsibilities
* Respond to incoming technical queries by telephone and email, providing clear and practical advice.
* Provide technical support to Customer Services, External Sales and Specification teams.
* Support regional and field-based teams with technical queries and product applications.
* Manage technical requests through the relevant internal portal, ensuring queries are allocated and progressed promptly.
* Support and deliver customer training sessions and product demonstrations where appropriate.
* Assist with product testing and reporting requirements across relevant product ranges.
* Investigate product complaints, including attending site visits where required.
* Provide support to colleagues across the wider technical team and cover for team members during periods of absence.
The Candidate:
* You must have technical experience with fasteners, fixings, roofing or cladding within the construction industry.
* You must have the ability to commute to an office in Leeds 5 days per week.
* You will be comfortable interpreting technical information, understanding product applications and communicating solutions to a wide range of stakeholders.
* Relevant technical qualifications and/or practical experience.
* Excellent interpersonal skills and the ability to build effective relationships with customers and colleagues.
* A proactive approach, with the initiative and energy to identify and resolve issues.
* Strong attention to detail and a methodical approach to technical information.
* An understanding or appreciation of CAD software
Salary description
£35000.00 - £40000.00 per year