This is a varied customer service and administration role where you'll be a key point of contact for customers, ensuring orders and enquiries are handled accurately and providing clear, helpful and professional support throughout.
The role
Process customer orders, quotations and enquiries via telephone and email
Track orders through to delivery and keep customers updated on lead times, backorders and delays
Liaise with internal departments regarding customer requirements, appointments and updates
Help coordinate orders with specific or customised requirements
Respond to product, warranty, servicing and repair enquiries
Handle complaints and service issues professionally
Maintain accurate customer and order records using CRM/ERP systems
Process credit notes, returns and repair bookings
Provide administrative support to other teams
Coordinate with production, warehouse and logistics regarding delivery schedules
Build strong relationships with internal and external customers About you
You'll need previous experience within customer service, order processing or administration, together with excellent written and verbal communication skills.
You'll also have strong attention to detail, confidence using CRM/ERP systems and general office software, and the ability to manage a busy workload while remaining calm, accurate and professional.
A patient and empathetic approach to customer service is particularly important for this position.
What's on offer
Up to 12.91 per hour DOE
25 hours per week Permanent position
Healthcare plan
25 days' annual leave plus bank holidays, pro rata
Supportive team environment
If you're an experienced customer service or administration professional looking for a permanent part-time opportunity in the Newton Abbot area, we'd love to hear from you.
Apply today!
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client
Salary description
£12.71 - £12.91 per hour