Location:Bridgwater
Salary: £30,(Apply online only) per annum
Hours: Monday to Friday | 37.5 hours per week
Contract: Full-time | Permanent
Working Pattern: Site-based, with the option to work from home up to 6 days per month following successful completion of probation
About the Role
We are looking for an experienced Customer Service & Dispatch Coordinator to manage customer orders from receipt through to delivery.
The successful candidate will be responsible for providing excellent customer service while coordinating dispatch, logistics and export activities to ensure orders are delivered on time and in full.
This is a varied role requiring excellent organisation, communication and attention to detail, with the opportunity to work closely with customers, account managers, planning, production, warehouse and logistics teams.
Key Responsibilities
Customer Service & Order Management
Process and manage customer orders accurately and efficiently.
Maintain regular communication with customers and account managers regarding order status and delivery schedules.
Respond to and resolve customer queries, escalating issues where required.
Maintain accurate customer and order records.
Dispatch Coordination
Coordinate dispatch activities with Planning, Production, Warehouse and Logistics teams.
Arrange domestic and international shipments.
Liaise with transport providers, freight forwarders and customers to ensure timely deliveries.
Monitor shipments and resolve any delivery or transport issues.
Maintain accurate records of all dispatch documentation.
Prepare and issue all required transport documentation to hauliers and customers, ensuring accuracy, compliance and timely communication throughout the delivery process.
Obtain and evaluate transport quotations from approved carriers to secure cost-effective and efficient logistics solutions while meeting operational requirements.
Export Administration
Prepare and review export and shipping documentation.
Ensure compliance with international shipping and customs requirements.
Apply and maintain accurate commodity code and customs information.
Support shipments Letters of Credit and other export requirements.
Work with freight forwarders and customs agents to facilitate smooth export processes.
Continuous Improvement
Support improvements to customer service, dispatch and export processes.
Contribute to the development and maintenance of procedures and best practices.
Carry out other duties appropriate to the role.
Knowledge, Skills & Experience
Essential
Minimum 2 years' customer service experience.
Experience in customer service, order management, dispatch, logistics or supply chain coordination.
Excellent communication and organisational skills.
Strong attention to detail and problem-solving ability.
Good working knowledge of Microsoft Office 365 and business systems.
Ability to manage multiple priorities in a fast-paced environment.
Right to work in the United Kingdom.
Desirable
Minimum 2 years' manufacturing experience.
Knowledge of international shipping and export procedures.
Understanding of Incoterms, commodity codes and customs requirements.
Experience with Letters of Credit.
Experience working with freight forwarders and international logistics providers.
Personal Attributes
Customer-focused and professional.
Highly organised and proactive.
Positive and adaptable approach.
Strong team player.
Able to take ownership and see tasks through to completion.
Excellent attention to detail.
Salary & Benefits
£30,(Apply online only) per annum
22 days annual leave, increasing to 25 days with length of service, plus 8 public holidays
Wellbeing 360 benefits platform, including wellbeing services and discounts
Gym membership discounts
On-demand GP service
Discounts across online and high street retailers
Private pension contribution – 4% employer / 5% employee
Cycle to Work scheme
Company uniform
On-site parking
Employee referral programme
Sick pay
Additional Information
Job Type: Full-time / Part-time | Permanent
Working Location: In person
Work Authorisation: United Kingdom required
If you have experience in customer service, order management, dispatch or logistics and are looking for a varied role within a manufacturing environment, we would be keen to hear from you.
Call Interaction Recruitment Taunton: (phone number removed)
Email your CV:
Allocation Number: INDTB
Salary description
£15.38 - £15.38 per hour