This is a fantastic opportunity to join a leading UK bank, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions.
What you’ll be doing:
* Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints.
* Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
* Take ownership of cases and contacting third parties for evidence and information to support case investigations.
* Writing final response letters to answer complaint points with clear rational and resolution in plain English.
* Call volumes are around 10 - 15 calls a day to complete the data gather stage of the complaint and any updates.
* Take responsibility for queries/issues through to resolution.
* Manage expectations of all internal and external customers.
What we’d like to see from your application:
* Previous experience within complaint handling.
* Knowledge of the financial service industry and regulations.
* Strong oral and written communication.
* Confidence on the phone to interrogate and collect key information.
* Great prioritising and time management.
* Strong attention to detail.
The rate on offer: £150 per day gross via umbrella. With opportunity to increase to £165 after accreditation (12 weeks).
Hours: 37.5hrs per week on a 7.5hr shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.
Location: Cardiff. Easily accessible via public transport.
You will be expected to work fulltime from the office in Cardiff during training and then there will be opportunity to work on a hybrid basis once the client are happy.
Duration: Initially 3 months, with opportunity to extend
Salary description
£150.00 - £165.00 per day