Branch Supervisor

Lloyd Recruitment Services are pleased to be working with a well-established and successful business who are looking for an experienced Branch Supervisor to join their team on a full-time permanent basis.

This is a great opportunity for someone who enjoys working with customers, has experience leading a small team and is looking to take the next step in their career within a busy trade environment.

What's in it for you?

Salary: £32,000 DOE
Permanent, full-time position
Company pension
Opportunity for career development
Friendly and supportive working environment
Varied role with plenty of responsibilityThe role:

As Branch Supervisor, you will be at the heart of the day-to-day operation, combining customer service and sales with team leadership and general branch management. You will be the first point of contact for customers, helping them find the right products, resolving any issues and ensuring they receive a professional and efficient service.

Alongside this, you will help keep the branch running smoothly and make sure the team has everything they need to deliver a high standard of service.

Key responsibilities:

Taking the lead within the branch and providing support and direction to the team
Welcoming customers and dealing with enquiries in a friendly and professional manner
Building positive relationships with both existing and prospective customers
Identifying opportunities to increase sales and re-engage previous customers
Helping the branch achieve its commercial targets
Advising customers on products and services and ensuring their requirements are met
Keeping an eye on stock availability and arranging replenishment where necessary
Receiving incoming deliveries and checking quantities and products against delivery paperwork
Organising stock within the branch and ensuring products are easy to locate
Processing sales, quotations, orders, returns and refunds using the company's internal systems
Keeping records up to date and providing management with relevant information
Carrying out regular stock checks and investigating any discrepancies
Making sure the branch is presented to a high standard and remains clean, organised and safe
Following company policies and ensuring safe working practices are maintained
Escalating any concerns relating to stock, security or customer issues to management
Getting involved with other duties to support the wider business as neededExperience required:

Previous experience in a supervisory or team leader position
Experience within a builders merchant, trade counter, construction or similar environment would be advantageous
Confident dealing with customers face-to-face and over the telephone
Strong communication and interpersonal skills
Comfortable working with computerised stock, sales or ordering systems
Good understanding of stock management and goods-in procedures
Forklift experience would be beneficial
Strong attention to detail and a methodical approach to work
Commercially aware with an understanding of sales and customer retention
Able to organise your own workload while supporting the wider team
Positive, approachable and confident leadership style
Reliable, flexible and happy to get involved wherever neededThe ideal candidate will be a confident and personable team player who enjoys dealing with people, is commercially minded and takes pride in keeping things running smoothly. You will need to be comfortable working in a busy environment and able to use your initiative when dealing with customers, stock and day-to-day challenges.

Due to the nature of the role, flexibility and own transport may be required.

Extra info:

Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer