The Freight Operator is responsible for coordinating the end-to-end movement of international freight shipments across Air and Road services whilst preparing competitive customer quotations and supporting commercial pricing activities. The role ensures shipments are delivered safely, compliantly, cost-effectively and in line with customer requirements. Working closely with customers, carriers, overseas partners and internal stakeholders, the role combines operational excellence with commercial awareness to deliver outstanding customer service and profitable freight solutions.
Responsibilities
Coordinate import, export and cross-trade shipments from booking through to final delivery. Arrange collections, carrier bookings and transport services. Monitor shipment progress, manage milestones and proactively resolve delays or service issues.
Act as the primary operational contact for customers, providing shipment updates, responding to enquiries and delivering effective logistics solutions whilst building strong customer relationships.
Book transport with airlines, shipping lines, hauliers and approved suppliers. Liaise with overseas partners and monitor supplier performance to ensure agreed service levels are achieved.
Prepare accurate and competitive quotations for Air and Road freight. Obtain supplier and carrier rates, calculate freight costs, apply agreed margins, support RFQs and spot quotes, maintain pricing records and work with Sales and Operations to maximise profitability.
Prepare and validate freight documentation including Air Waybills, CMR documentation, customs documentation, export declarations and supporting paperwork where applicable. Ensure compliance with company procedures, customer SOPs and customs regulations.
Track shipments through Tracking platforms or other operational systems, update milestones, coordinate customs clearance and final delivery, and communicate proactively with all stakeholders.
Complete timely invoicing, ensure accurate cost accruals, verify supplier invoices, monitor shipment profitability and minimise unnecessary operational costs.
Meet operational KPIs relating to service, productivity, documentation accuracy and customer satisfaction. Identify opportunities for continuous improvement and support business objectives.
Experience Required:-
* Minimum two years' experience in freight forwarding, transport or logistics operations.
* Experience preparing freight quotations and obtaining supplier rates.
* Experience working within a customer-focused operational environment.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£38000.00 - £42000.00 per year