As the first point of contact for Head office visitors and showroom customers, you'll be a brand ambassador, delivering a premium customer experience, providing expert advice on our bespoke luxury security products, identifying sales opportunities, and upholding the high standards and reputation of the Banham brand. In this role it is essential that every interaction with our customers reflect our standards by ensuring they're positive, memorable and tailored.
Many of our colleagues started their journey as Showroom Sales Assistants. This role offers the opportunity to learn the business from the ground up while developing customer, sales, and communication skills. As your experience grows, so do your opportunities, as we believe in promoting talent from within and supporting every employee to build a career, not just hold a position.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Our signature locks were awarded Best Product (2026) by Great British Brands, recognising our commitment to craftsmanship, innovation and uncompromising quality. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust everyday.
What can you bring to Banham?
A customer-focused approach with the ability to build and maintain strong client relationships.
Excellent written and verbal communication skills.
Strong organisational skills and the ability to effectively manage competing priorities.
A proactive mindset with a drive to identify improvements and add value.
The ability to remain calm, resilient, and effective when working to deadlines.
A professional, collaborative, and approachable attitude.
Strong problem-solving skills and attention to detail.
A willingness to learn new systems and adapt to changing business needs.
A commitment to following procedures, compliance requirements, and health & safety standards.
The ability to work independently while contributing positively to a team environment.
A dedication to delivering high-quality work and exceptional service standards consistently.
What will I be doing?
Delivering outstanding customer service and expert advice across Banham's product range - not limited to locks, alarms, safes, registered keys, CCTV, fire protection and access control systems.
Identifying sales opportunities and generate leads for surveys, upgrades and wider Banham solutions.
Supporting the day-to-day running of the showroom, including opening, closing and maintaining high presentation standards.
Processing customer orders and payments accurately while ensuring a seamless customer experience.
Acting as the first point of contact for showroom customers and Head Office visitors, providing a professional and welcoming experience.
Working collaboratively to achieve and exceed sales, survey lead and customer service targets.
Following security-critical procedures, including key cutting and key registration, ensuring the highest standards of integrity and compliance.
Supporting other Banham showroom locations and assume showroom management responsibilities when required, ensuring seamless service and operational continuity.
This is a full-time role working 40 hours per week, across 5 out of 6 days between Monday and Saturday. Working hours are 8:30am to 5:30pm (Monday to Friday) and 8:30am to 5pm on Saturdays.
What will you get in return?
You will be entitled to a competitive salary of £28-29K PA (depending on experience) plus up to £2k bonus paid quarterly, alongside a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job
Salary description
£28000.00 - £29000.00 per year