We're looking for an experienced Guest Services Manager to join a stylish hotel in London on an interim basis. This is a fantastic opportunity for a confident hospitality professional with strong leadership skills to support the Front Office Manager, lead the team and make a real impact on the guest experience.
Why apply for this Guest Services Manager role?
Because you'll have the opportunity to step into a leadership position while enjoying:
From £15 per hour, depending on experience
Weekly pay - paid every Friday
40+ hours per week available
Minimum 4-week assignment, with potential for longer
Potential opportunity to move into a permanent position
The chance to build your London hotel experience
Key Responsibilities:
You'll play a key role in maintaining high service standards and supporting the team across the hotel.
Support the Front Office Manager with the smooth running of daily operations
Lead the Reception team and ensure a seamless guest journey from arrival to departure
Deliver warm, professional and personalised guest interactions
Handle guest feedback, complaints and service recovery with confidence and empathy
Monitor service standards across Reception and lobby areas
Work closely with Housekeeping, Maintenance and F&B teams to ensure operational efficiency
Coach, support and motivate team members through on-shift leadership
Maintain accurate guest profiles, reporting and operational processes
Represent the Hotel professionally while delivering an exceptional guest experience
What we're looking for:
We're looking for a proactive and confident hospitality professional who can lead by example.
Minimum 2 years' guest service experience within the hotel industry
Previous London hotel experience is desirable
Strong leadership skills with the ability to motivate and support a team
Excellent attention to detail and a genuine focus on guest satisfaction
Essential Opera Cloud and Marriott brand experience
Immediately available with no notice period or pre-booked holidays
Must have the right to work in the UKIf you're ready to take your next step as a Guest Services Manager in London, with the opportunity to gain valuable experience and potentially secure a permanent position, we'd love to hear from you.
Apply now and take the next step in your hospitality career.
Job Number │ GSMLON / INDFOH
Location │ London
Role │ Guest Services Manager
Platinum Recruitment is acting as an Employment Business in relation to this vacancy
Salary description
£15.00 - £16.00 per hour