Business Enablement Coordinator
Permanent
Reading - Office-based, with flexible working arrangements available to support business and individual needs.
Enable productivity. Support leaders. Connect the organisation.
The Business Enablement Coordinator plays a key role within MBNL’s People Team, providing responsive, professional, customer-focused operational, governance and leadership support across the business. Acting as a trusted point of coordination, the role builds strong relationships with leaders, teams, suppliers and shareholders, understanding their needs and providing a proactive, customer-focused service that makes it easier for them to get things done.
Why this role matters;
Great business support is about much more than administration, it’s about understanding what people need and providing a positive, professional experience every time. This role requires a strong service mindset, with a focus on listening, building relationships, taking ownership and finding practical solutions. By being approachable, responsive and willing to go the extra mile, the role helps people feel supported, informed and confident in the service they receive. By delivering a consistent, professional support service, the role contributes to productivity, employee experience, and organisational effectiveness.
This is an office-based role, with flexible working arrangements available to support business and individual needs.
What you’ll be here to do;
• Support engagement initiatives, employee events, volunteering activities, and recognition programmes that enhance the employee experience.
• Support executive and department communications, ensuring information is delivered effectively
• Build strong relationships with colleagues, suppliers, shareholders, and external stakeholders becoming a trusted and approachable contact.
• Record actions, decisions, risks, and dependencies, ensuring timely follow‑up and progress tracking
• Coordinate business planning, action tracking, and reporting activities
• Coordinate meetings, governance forums, leadership events, and business activities ensuring everything runs smoothly.
• Prepare agendas, meeting packs, presentations, reports, and briefing materials
• Manage purchase orders, supplier administration, and business support services
• Coordinate office operations, facilities activities, and workplace administration
• Support health, safety, wellbeing, and emergency response arrangements
• Promote continuous improvement and best practice across business support activities, simplifying ways of working and enhancing service delivery
• Deliver a proactive, customer-focused support service that helps leaders and teams achieve their goals.
Who we’re looking for;
• Strong experience in business support, administration, or coordination roles
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Experience managing diaries, meetings, actions, and stakeholder communications
• Strong relationship‑building and stakeholder management capability
• Ability to work independently and remain calm under pressure
• High levels of discretion, professionalism, and integrity when handling sensitive information
• Strong attention to detail and commitment to delivering quality outcomes
• A proactive, solution‑focused approach with a continuous improvement mindset
• Someone who genuinely enjoys helping people and delivering excellent customer service.
• A collaborative team player who works well with people at all levels.
• A continuous improvement mindset, always looking for ways to make processes and services better.
If you also have the following, we’d especially like to hear from you;
• Experience supporting events, conferences, or employee engagement activities
• Internal and/or external communications experience
• Experience managing office operations, facilities, or workplace services
• Experience supporting leaders within a complex or multi‑stakeholder environment