About the Company
Our client is a growing freight forwarding and logistics business providing comprehensive international transport solutions across air, sea and road freight.
Due to continued growth, they are looking to expand their Dartford team and recruit an experienced Multimodal Freight Operator / Account Manager to support the ongoing development of the business.
This is a varied, customer-facing role requiring someone with a broad understanding of international freight forwarding and experience managing a large portfolio of customers.
The successful candidate will have experience across import and export operations, air, sea and road freight, together with strong commercial, customer service and account management skills.
Multimodal Freight Operator / Account Manager - The details
Competitive salary depending on experience
Permanent, full-time position
Opportunity to join a growing freight forwarding business
Varied multimodal role covering air, sea and road freight
Customer-facing position with responsibility for key customer relationships
Opportunity to develop and manage existing customer accounts
Supportive and professional working environment
Excellent opportunity for an experienced freight forwarding professional to make a significant contribution to the continued growth of the business Multimodal Freight Operator / Account Manager - Requirements
Previous experience within freight forwarding, logistics, shipping or a similar environment
Strong operational experience across air, sea and road freight
Experience managing both import and export shipments
Experience managing a large portfolio of customers
Strong customer service and relationship management skills
Previous experience in a customer-facing freight forwarding role
Experience preparing and providing freight quotations
Strong knowledge of working with suppliers, carriers and overseas agents
Excellent communication and negotiation skills
Strong organisational skills with the ability to manage multiple shipments, customers and priorities
Commercial awareness and a customer-focused approach
Ability to work independently and take ownership of customer requirements
Multimodal freight forwarding experience is essential Multimodal Freight Operator / Account Manager - Responsibilities
Manage a portfolio of customers and act as a key point of contact for their freight requirements
Coordinate air, sea and road freight shipments from booking through to final delivery
Manage both import and export shipments, ensuring all requirements are met
Provide customers with accurate and competitive freight quotations
Liaise with shipping lines, airlines, hauliers, overseas agents and other suppliers
Maintain strong and effective relationships with customers and suppliers
Handle customer enquiries and provide regular updates on shipment progress
Resolve operational issues quickly and efficiently
Manage multiple customer accounts and shipments simultaneously
Ensure all shipment documentation and information is processed accurately
Monitor shipment progress and proactively address delays or issues
Obtain and negotiate freight rates with suppliers and service providers
Identify opportunities to develop existing customer accounts and improve service levels
Work closely with colleagues and external partners to ensure the smooth running of the operation
Ensure all customer requirements are handled professionally and within agreed timescales
Support the continued growth and development of the business About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to the Detail2Recruitment website
Salary description
£30000.00 - £35000.00 per year