The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80)
Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact?
At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall.
This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.
What you will be doing:
As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:
* Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
* Supporting housing management functions, including mutual exchanges and empty homes processes.
* Processing property terminations, applications, nominations and lettings administration.
* Maintaining accurate records and ensuring data is updated promptly and correctly.
* Producing reports and performance information.
* Organising meetings, events and travel arrangements.
* Taking accurate minutes and supporting team meetings.
* Ensuring compliance with GDPR and organisational policies.
* Providing excellent customer service to residents, colleagues and external partners.
What we are looking for:
We're seeking someone who is:
* Friendly, approachable and professional
* Highly organised with excellent attention to detail
* Experienced in administration and data entry
* Confident using Microsoft Office, particularly Word and Excel
* Able to manage competing priorities in a busy environment
* Skilled at communicating clearly, both verbally and in writing
* Committed to delivering outstanding customer service
* Comfortable working collaboratively as part of a team
* Flexible, proactive and keen to learn and develop their skills
Essential Requirements
* GCSE English and Maths (Grade 4/C or above) or equivalent.
* Previous administrative experience.
* Experience using IT systems and databases.
* Experience providing excellent customer service.
* Minute-taking experience.
* Knowledge of data protection principles and GDPR.
* Understanding of workplace health and safety responsibilities.
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies
📅 Key Dates:
Closing Date: Wednesday 30th of September 2026
Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell
📩 Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you
Salary description
£15526.00 - £15526.00 per year