Customer Host / Front of House
Locations: Alternating sites - LS15 & Harrogate
Salary: £27,500
Hours: Full Time, Monday–Friday – working hours will be either 8:00am–4:30pm or 8:30am–5:00pm
We are exclusively working with a growing organisation to recruit a Customer Host / Front of House position, working across two locations in LS15 and Harrogate.
This is a varied, people-focused role combining front of house, customer service, hospitality and general operational support. You’ll be responsible for providing a warm and professional welcome to customers and visitors, while helping to ensure both locations run smoothly and are consistently presented to a high standard.
This would be a great opportunity for someone from a customer service, hospitality, retail or reception background who has extensive experience working in this field who enjoys working with people and is happy getting involved in a range of different responsibilities throughout the day.
What will you be doing?
- Meeting and greeting customers and visitors, providing excellent customer service.
- Acting as a friendly and approachable point of contact for day-to-day queries.
- Managing meeting room bookings and ensuring rooms are prepared and ready for use.
- Assisting with post, deliveries and general customer requests.
- Preparing refreshments and ensuring kitchen and refreshment areas remain clean, tidy and well stocked.
- Supporting with catering and the set-up of meetings and events.
- Ensuring reception, meeting rooms and communal areas are consistently well presented.
- Carrying out regular checks throughout the day and resolving any presentation or cleanliness issues.
- Supporting with general upkeep and reporting any maintenance requirements.
- Completing routine health, safety and compliance checks.
- Monitoring and replenishing stock and supplies.
- Providing general administrative support, including data entry and maintaining records.
- Working closely with the wider team to ensure the smooth day-to-day running of both locations.
What are we looking for?
- Previous experience within customer service, hospitality, retail, reception or administration would be beneficial.
- A confident and friendly communicator who enjoys interacting with people.
- Professional, approachable and well presented.
- Strong attention to detail with high standards of presentation.
- Organised and able to manage several tasks at once.
- Proactive with a willingness to get involved and help wherever needed.
- Comfortable working in a hands-on role rather than being solely desk based.
- Reliable, motivated and able to work both independently and as part of a team.
- Comfortable travelling between the LS15 and Harrogate locations.
This is an excellent opportunity for someone looking for a varied, customer-focused position within a growing organisation