This role is due to start W/C 28th September 2026 ideally.
You will answer customer service calls and email queries in a busy office environment.
Responsibilities
* Provide outstanding customer service through effective communication via phone and email.
* Manage incoming service requests and ensure timely follow-up with clients.
* Perform accurate data entry to maintain up-to-date records of customer interactions and service requests.
* Analyse customer feedback and service data to identify areas for improvement.
* Assist in upselling services to enhance customer satisfaction and drive business growth.
* Maintain a professional phone etiquette while handling customer inquiries and resolving issues.
* Collaborate with team members to streamline processes and improve overall service delivery.
Experience
* Proven experience in an administrative or customer service role is preferred.
* Strong communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
* Experience with data entry and familiarity with CRM systems is beneficial.
* Demonstrated ability to analyse information and make informed decisions based on data insights.
This role is temporary ongoing and successful candidates must be able to start immediately.
You must be confident over the phone and be computer literate.
You must be able to prioritise workloads.
Hours are 9am- 5pm - Monday to Friday- Office Based
Salary description
£13.50 - £13.50 per hour