A multi-award winning company that offers supported living to vulnerable adults with mental health challenges, is looking for an Accommodation Manager / Registered Manager. This will be to cover maternity leave for one of their homes in the SE London area. The jobholder will ensure that the support staff are performing to a high standard, ensuring that service complies with the requirements of Quality Assurance Framework (QAF). They will oversee that that the residents are provided with a supportive service that will engage and empower them to develop domestic, social and life skills and prepare and enable them to live independently. The post holder will lead a team of recovery coordinators and senior recovery coordinator and will support them with delivery of the operational plan including occupancy and financial targets.
SALARY ETC:
* £38k to £43k + excellent benefits.
* Full-time, on-site, maternity cover contract.
* Working mainly core hours, Monday to Friday, however you will need to be adaptable when needed.
* Start: ASAP
* SE London
REQURIEMENTS:
* You will ideally be a registered manager, and/or hold a degree in social work, psychology/ health and social care, housing or equivalent, as well as a level 5 or above in NVQ Health and Social Care.
* Experience of working with people with enduring mental health, challenging behaviours, complex needs and substance misuse.
* Experience of managing support staff, incidents and difficult situations with resilience within a high supported mental health environment, as well as lone working in a support environment.
* Effectively working with other professionals involved in supporting a client.
* Dealing sensitively and appropriately with clients who may be distressed or in a state of crisis.
* Understanding of the roles of statutory agencies involved in mental health.
* Excellent knowledge of mental health conditions and dual diagnosis.
* Knowledge of support planning and risk assessing client’s needs.
* Knowledge of the Quality Assessment Framework (QAF) or Care Quality Commission (CQC).
DUTIES TO INCLUDE:
* To head and oversee the Accommodation and support needs of clients.
* Professionally lead by example and resourcefully empower Recovery Coordinators as a role model.
* Guarantee a warm welcoming reception for tenants, their relatives and visitors to the Accommodation and maintain excellent hospitality etiquette.
* Conduct regular individual supervisory performance and feedback assessments with Recovery Coordinators and domestic staff including providing guidance, direction, and training to all staff.
* To manage Recovery Coordinators and support staff and promote best practices, policies, and procedures.
* Ensure that tenants are afforded a transparent understanding of the services presented to them and ensure they are referred to other agencies within their support purview.
* To be responsible for the support, quality of life and welfare of tenants, adopt a person-centred approach and promote equality, fairness and unity in diversity.
* Provide strategic leadership by stimulating and systematising activities and workshops for the welfare of tenants.
* To safeguard vulnerable clients, carry out regular audits to ensure compliance with the Quality Assessment Framework (QAF), and ensure regular H&S checks are carried out and accurate records are kept.
* To submit quarterly Key Performance Indicator (KPI) reports and periodic written reports.
* To co-ordinate and liaise professionally with business associates, external professionals, police, GPs, local authority and other partner agencies as a matter of course to fulfil the Company’s services and develop new partnerships.
* Communicate with the revenues & benefits department to address tenant welfare benefit matters and providing assistance where necessary.
* Act as On-Call manager with responsibility to recording all communication, advice offered and action that has taken place outside business operating hours.
* Ensure QAF Level A standards are maintained and observed in the service.
Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion. We sincerely thank you for your interest and wish you every success in your job search
Salary description
£38000.00 - £43000.00 per year