Customer Service Administrator

Do you enjoy building strong customer relationships and providing excellent service? Are you organised, proactive, and able to thrive in a fast-paced, customer-focused environment? If so, you could be the newest addition to our team as a Customer Service Administrator in Kettering.

Be part of the movement - and play your part.   

About the role  

As a Customer Service Administrator, you'll play a vital role in supporting our customers and ensuring the smooth running of daily office operations. Acting as a key point of contact for customer accounts, you'll work closely with operational teams to deliver outstanding service and resolve queries efficiently.

You will be responsible for:

Managing customer accounts and building strong working relationships

Handling customer enquiries and providing timely updates

Completing a variety of office administration tasks accurately and efficiently

Coordinating with warehouse, transport, and operational teams to support customer requirements

Maintaining accurate records, documentation, and system updates

Resolving customer issues and escalating concerns where appropriate

Supporting colleagues and contributing to the overall success of the team

About you 

You'll have strong customer service experience and be comfortable managing multiple priorities in a busy office environment. Excellent communication and organisational skills are essential, along with the ability to remain calm and professional under pressure.

You'll thrive in this role if you're hardworking, committed, and willing to support both customers and colleagues whenever needed. A proactive attitude, strong attention to detail, and a genuine desire to deliver excellent service will help you succeed.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including:

Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

Huge range of retail discounts from high street and online retailers

Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.   

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity