My client a well established Manufacturer is looking for a proactive and customer-focused Sales Administrator to join their busy team. This is an exciting opportunity for someone who enjoys building strong customer relationships, managing orders from start to finish, and working closely with suppliers and internal teams to ensure a seamless customer experience.
The successful candidate will play a key role in processing customer orders, coordinating deliveries, monitoring stock availability, and resolving customer queries efficiently and professionally.
Key Responsibilities of the Sales Administrator:
* Process customer orders and quotes efficiently and accurately
* Answer telephone calls professionally and courteously
* Manage direct shipments from suppliers to customers
* Place orders with internal and external suppliers and arrange timely deliveries
* Monitor stock levels in line with customer demand and supplier lead times
* Proactively communicate with customers regarding order progress and any issues
* Manage customer expectations and provide excellent customer service throughout the order process
* Handle invoice queries and raise credit notes where necessary
* Support different operational areas, including Specification, Key Accounts, Merchant & Distribution, as required
Essential Skills & Experience as Sales Administrator:
* Highly organised and motivated individual with excellent communication skills and a passion for delivering outstanding customer service.
* Previous experience in a customer service or administrative role
* Strong organisational skills with the ability to prioritise workloads effectively
* High level of accuracy and attention to detail
* Good IT skills, including Microsoft Office
* A proactive approach to problem-solving and taking ownership through to resolution
What`s on offer for the Sales Administrator:
* Supportive and friendly working environment
* Pension scheme
* Hybrid working once probation is passed
* 24 days holiday + bank holidays
* Healthcare Cash plan (claim back on dental, optical)
* Life Assurance policy
* Discount scheme
* Death in service scheme
* Cycle to work Scheme
Benefits you will receive:
* Company events
* Company pension
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Salary description
£27000.00 - £28272.00 per year