Location: Bolton, BL7 (on site)
Type: Permanent — full-time
Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible/hybrid working patterns available.
Salary: £27,479 – £35,000 dependent on experience
Signed off 17th Sep-26. Recruiting due to internal promotions and expansion
Key Responsibilities
* Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.
* Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
* Manage complex files: more advanced cases including high-value claims and those with liability disputes.
* Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
* Liaise with external parties: solicitors, insurers and accident management companies.
* Identify fraud: recognise and escalate potentially fraudulent activity for further review.
* Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
* Provide excellent service: consistently high standard with all parties to the claim.
Candidate Profile
* Motor claims experience required.
* Third party or credit hire experience strongly preferred.
* Excellent customer service and computer skills — confident across multiple systems.
* Active listening and relationship building.
* High attention to detail and sound judgement on liability.
* Holds or willing to work towards the CII Certificate — fully funded and supported.
* GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
* 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.
* Full-time with hybrid working options after probation period.
* Support with industry-relevant qualifications (CII).
* Increased holiday allowance with length of service; holiday sell scheme.
* Birthday day off plus half-day for seasonal shopping.
* Contributory pension scheme; cycle to work scheme.
* Free on-site parking; casual dress; free branded clothing.
* Discounted sports and social activities; cash bonus for going above and beyond.
* Trained mental health and first-aid staff on site.
Apply now
Salary description
£27479.00 - £35000.00 per year