Salary: £24,454 - £30,000
Hours of Work: 37 hours per week - Hybrid - 2 office days per week
Contract Type: Permanent
As a Delivery Analyst you will be responsible for the Sigma Energy Management software configuration and data quality for all customers. You will need to identify and investigate anomalies, escalating them to the customer where possible cost savings could be made in their energy costs. You will work to strict SLAs to deliver reports to customers on a monthly basis, so the ability to interpret information is vital.
We are looking for someone with at least 1 years’ experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer service in equal measure and be educated to degree level. You will have intermediate to advanced level MS Excel skills and will thrive in interpreting numeric information as well as learning new tools.
Delivery Analyst Key Responsibilities
Dealing directly with customer queries
Configuring and designing reports to meet customer requirements
Maintaining data integrity
Analysing data, making recommendations to the customer to meet their objectives
Delivery Analyst Benefits
At TEAM, we are proud to be an employee-owned business that means every team member has a stake in our success and a voice in shaping our future. As an employee-owned company, we foster a culture of shared responsibility, collaboration, and long-term commitment, where your contributions directly impact our growth and your own. Join a business where you’re more than just an employee at TEAM, you’re a co-owner, empowered to make a difference and share in our achievements.
Employee ownership profit share
Hybrid working (mix of office and home based)
Flexible holidays
Contributory pension (salary Sacrifice)
Medical cash plan
Wellbeing Programme
Life assurance
Cycle to work salary sacrifice scheme
Electric Vehicle salary sacrifice scheme
Free on-site parking
On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
Company funded events and team building
Relaxed dress code
Continued learning and development through internal and external training
About the Company:
TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management.
In 2019 we moved into employee ownership, meaning that all our employees share in the success of our business through a profit share scheme.
Our vision is to help all our customers contribute to the delivery of the UK’s net zero objectives by delivering products and services that enable successful and optimal carbon and energy management.
Our aim is to be recognised as the leading software company in the energy sector and so we are looking for smart people to help us achieve that – intelligent, outgoing, pragmatic, and hard-working individuals
If you think you are suitable for this Delivery Analyst role, please apply now
Salary description
£24454.00 - £30000.00 per year