Location: Loanhead, Edinburgh
Salary: Up to £30,000 DOE
Job Type: Permanent, Full-Time
Working Pattern: Office Based
We are currently recruiting for an experienced Helpdesk Administrator to join a leading Facilities Management provider based at their office in Loanhead, Edinburgh.
This is a busy and varied role supporting the delivery of maintenance services across a portfolio of client contracts. You will act as a key point of contact between clients, engineers and the wider operations team, ensuring planned and reactive works are coordinated efficiently from initial call through to completion.
The Role
* Managing incoming calls, emails and maintenance requests
* Logging reactive jobs accurately onto the CAFM system
* Coordinating and allocating jobs to mobile engineers
* Scheduling planned and reactive maintenance works
* Monitoring jobs from initial request through to completion
* Liaising with engineers regarding workloads, job progress and updates
* Keeping clients informed and providing excellent customer service
* Updating the CAFM system with accurate job information
* Monitoring SLAs and ensuring jobs are completed within agreed timescales
* Raising and processing relevant job paperwork
* Supporting the wider contracts and operations teams with general administration
* Handling queries and escalating urgent issues where required
What We’re Looking For
Ideally, you will have previous experience within a Facilities Management, maintenance, engineering or property services helpdesk environment.
You should be:
* Confident coordinating engineers and maintenance works
* Comfortable working within a fast-paced helpdesk environment
* Experienced using CAFM systems or similar job management software
* Highly organised with strong attention to detail
* Confident communicating with clients and engineers
* Comfortable managing multiple jobs and priorities at once
* Competent with Microsoft Office, including Outlook and Excel
Package
* Salary up to £30,000 DOE
* Permanent, full-time position
* Monday–Friday
* Office based in Loanhead, Edinburgh
* Opportunity to join an established Facilities Management provider
* Supportive and busy team environment
* Long-term career opportunity
For more information or a confidential chat, contact Rebecca
Salary description
£28000.00 - £31000.00 per year