Customer Quality & Warranty Manager

Are you an experienced Quality or Warranty professional looking for an opportunity to make a real impact? Our client is a growing, market-leading engineering group operating across multiple sectors and is looking for a Customer Quality & Warranty Manager to take ownership of customer complaints, warranty claims and product quality.

Customer Quality & Warranty Manager
Permanent
Dependent on experience
Working hours – 40 hours per week
Location – Gloucester
 
Customer Quality & Warranty Manager
Job Description

Manage customer complaints, product failures and warranty claims through to resolution.
Lead root cause investigations and implement effective CAPA and corrective actions.
Analyse warranty trends, field failures and complaints to identify recurring issues.
Work closely with Engineering, Manufacturing, Service and Supply Chain teams to improve product reliability.
Monitor warranty costs, quality KPIs and cost of poor quality, driving continuous improvement. 
 
Customer Quality & Warranty Manager
Essential Experience/Skills/Qualifications

Experience within manufacturing or engineering.
Background in Customer Quality, Warranty, Quality Assurance or Product Quality.
Strong experience with root cause analysis and CAPA.
Excellent analytical, problem-solving and communication skills.
Experience working cross-functionally with engineering, production and customer service teams. 
Customer Quality & Warranty Manager
Company Benefits

Opportunity to join a growing, market-leading engineering group.
Career development and progression opportunities.
Private Medical Insurance
25 days holiday + Bank holidays 
If you feel you’re a good fit for this position, please click ‘apply