This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.
Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.
Key Responsibilities
* Draft and respond to parking-related correspondence on behalf of the local authority.
* Handle enquiries received from elected Members, residents, businesses, and other stakeholders.
* Manage and respond to Freedom of Information (FOI) requests and other information requests.
* Monitor and process enquiries received through shared service inboxes.
* Investigate cases and gather information from internal departments to prepare comprehensive responses.
* Ensure correspondence complies with relevant legislation, council policies, and service standards.
* Maintain accurate records and update internal systems accordingly.
* Support the wider Parking Services team with administrative and casework activities as required.
About You
We are looking for candidates who can demonstrate:
* Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.
* Experience handling complex correspondence and casework.
* Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.
* Experience responding to Freedom of Information (FOI) requests and Member enquiries.
* Excellent written communication and report-writing skills.
* Strong attention to detail and the ability to work to strict deadlines.
* Proficiency in Microsoft Office and case management systems.
What's on Offer
* Hybrid working arrangement with just 2 days per week in the office.
* Immediate start available.
* Initial 3-6 month contract with potential for extension.
* Opportunity to work within a well established London Local Authority.
* Competitive hourly rate.
Please note: Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome
Salary description
£19.00 - £22.00 per year