Location: Hybrid – near Diss
Working hours: Permanent, Part Time – 30 hours per week, 6 hours per day across 5 days (with some weekend cover in busier winter months)
Salary: £15.00 per hour
We are looking for a proactive and organised Operations Support Lead to join our client's team, a specialist facilities/grounds maintenance business that has grown year on year.
In this critical role, you will support the front-line operations team across every aspect of their work, from delivery partner enrolment and paperwork, to keeping jobs on track within their systems and keeping clients calm, informed and reassured throughout the season.
KEY RESPONSIBILITIES of the Operations Coordinator
Develop a strong working relationship with the operational team, providing support wherever needed
Respond promptly and confidently to clients
Work with operations through the summer months to build, extend and develop the delivery partner network and grow company capability
Check in daily to ensure all active jobs are assigned and accepted by teams, ready for delivery
Liaise with clients to check maps, areas and access
Review reports and liaise with delivery partners ensuring tracking and data are completed
Manage site access issues
SKILLS & EXPERIENCE required
Strong analytical skills, with the ability to interpret site maps, tracking detail and site photos
Exceptional written and verbal communication skills, with the ability to turn operational detail into clear, reassuring updates for clients
High proficiency in data tracking tools, Excel, and mass-communication software (e.g. SMS/email broadcasting platforms)
Full UK driving licence
Comfortable working in a fast-paced, dynamic environment, particularly through the winter season
No industry experience required – full training is given, so the right attitude matters more
WHAT'S ON OFFER
£15.00 per hour, 30 hours a week
Hybrid working with a lot of flexibility across the 5-day week
Private healthcare package
Mileage allowance of 45p per mile
Weekend cover required in busier months – not every weekend, and not full days – either paid on top or taken as time in lieu, whichever you prefer, and always from home
Full training given on all systems, reports and processes
If this exciting Operations role sounds like the right opportunity for you APPLY NOW or contact Helen Pitcher for further information
Salary description
£15.00 - £15.00 per hour