This position is Hybrid (3 Days Office – 2 Days WFH).
Purpose of role:- To provide comprehensive administrative support within the Network Engagement Team with a particular focus on managing the Automotive Body Repair Programme and Independent Retailers administration. The role supports the delivery of a premium learning experience by producing end‑of‑level skills packs for Technical Trainers, processing completed assessments, recording results within the Excellence LMS, and communicating outcomes to Technicians and their line managers.
Package:-
- Salary - £26,227
- 25 days annual leave
Essential experience and qualifications:-
* Strong administrative and organisational skills.
* Experience in coordinating training or events.
* Proficiency in MS Office (Excel essential); LMS experience desirable.
* Verbal and written communication skills
* Strong organisational and time management skills
Job Description:-
* Support the Body and Paint Programme. All bookings from the Body and Paint schedule added into Excellence (LMS) system.
* All course bookings/cancellations administered.
* Support with raising LMS tickets – Generic roll up issues / general queries for Body Shop
* Monthly release of numbers to the Academy, to ensure course utilisation is maximised.
* Support for trainer (Trieu/ITAS) password re-sets / Excellence access / releasing end tests.
* Marking registers weekly for CE sessions – action as required and no-show emails / late cancellation – apply charges accordingly
* Daily check of locked accounts – from training reports – unlock as required to aid with users’ access to LMS Portal.
* Support the NET function with responding to inbound queries from the generic inbox from retailers and delegates promptly and professionally.
* Provide support to the Independent Retailers with course bookings, billing and administration support.
* Support with targeted emails to the retailer network to drive utilisation on Technical and Client Experience future courses.
* Respond and action any Excellence log on issues / Raising tickets and responses follow up actioned as required Supporting the Network Team.
* Send email to GM’s / RPM / RSM’s reference Course utilisation – respond to any booking queries as and when received.
* Course Utilisation – support team lead with low course numbers of CE emails is sent out Bi - weekly and bookings are managed accordingly.
* Monitor the Course Listing produced weekly, that registers are marked and any actions / issues are followed up – Trainer / T3 accreditation has been awarded so that all courses have a trainer assigned. This is to aid with the forward planning of registers being marked correctly.
* Support Network Engagement Manager with ad-hoc reporting and compliance checks.
* Provide support for retailer audit standard for queries on training and compliance.
* Contact underutilised course bookings by a targeted email approach.
* Monitor the Generic Shared Inbox & distribute the emails to the relevant NET co-ordinator partner groups.
* Monitor and support both Technical and Client Experience Trainer Support Teams Chats in a timely manner.
* Collaborate with colleagues to manage the billing process, ensuring accurate application of tracking charges and credits.
* Maintain alignment with KPI timeframes and consistently submitted reports by monthly deadlines, supporting financial transparency and operational efficiency.
* Liaise with Technical Trainers and Net Engagement team to process skills assessment results. Maintained consistency in reporting, upheld procedural standards, and supported timely follow-through on outcomes
Balance Education Limited is committed to safeguarding and look for applicants to share this commitment. This role may involve work with under 18's or vulnerable adults. Successful applicants are subject to thorough vetting and screening checks. Balance Education Limited acts as an Employment Agency for permanent workers and an Employment Business for temporary workers
Salary description
£26227.00 - £26227.00 per year