Location: Cheltenham – Hybrid Working
Salary: Up to £45,000 + Benefits
Job Type: Permanent, Full-Time
About the Role Our client is an established and growing IT services business providing managed IT support and technical solutions to a diverse range of customers.
They are looking for an experienced 3rd Line IT Engineer to join their technical team and take ownership of complex escalated issues across customer environments.
This is a senior technical role suited to someone who enjoys troubleshooting challenging infrastructure issues, working with modern Microsoft technologies and getting involved in technical projects and service improvements.
What You'll Do:
Provide 3rd line technical support across a range of customer environments
Take ownership of complex and escalated technical issues
Support and maintain Windows Server and Microsoft 365 environments
Manage and troubleshoot Active Directory, Group Policy and user administration
Diagnose complex networking issues including DNS, DHCP, TCP/IP, VPNs and firewalls
Support cloud infrastructure and Microsoft Azure environments
Troubleshoot server, desktop, hardware and software issues
Assist with Microsoft 365 administration and migrations
Support backup, disaster recovery and security solutions
Lead or contribute to infrastructure upgrades, migrations and technical projects
Provide remote and occasional onsite technical support
Work closely with customers to understand and resolve technical issues
Mentor and support 1st and 2nd line engineers where required
Maintain technical documentation and knowledge base information
Identify recurring issues and contribute to improvements in service delivery What We're Looking For:
Strong commercial experience in a 3rd Line IT Engineer, Senior IT Engineer or similar role
Excellent knowledge of Microsoft 365 and Windows Server
Strong Active Directory and Group Policy experience
Good understanding of networking technologies including DNS, DHCP, TCP/IP, VPNs and firewalls
Experience with Microsoft Azure and cloud-based infrastructure
Strong troubleshooting and problem-solving skills
Experience with backup and disaster recovery technologies
Good understanding of IT security and best practice
Experience working on infrastructure upgrades, migrations or technical projects
Excellent communication and customer-facing skills
Ability to take ownership of complex technical issues and see them through to resolution
Previous MSP or managed services experience would be advantageous Why Join?
Salary up to £45,000
Hybrid working in Cheltenham
Join an established and growing IT services business
Work across a varied range of customer environments
Exposure to Microsoft, Azure, cloud, networking and infrastructure technologies
Opportunity to work on significant technical projects
Supportive and experienced technical team
Opportunity to mentor junior engineers
Clear scope for continued technical and career development Apply now if you're an experienced 3rd Line IT Engineer looking for a senior technical role with a strong mix of infrastructure support, projects and customer interaction
Salary description
£45000.00 - £45000.00 per year