Location: Cheltenham – Hybrid Working
Salary: Up to £37,500 + Benefits
Job Type: Permanent, Full-Time
About the Role Our client is an established IT services business providing managed IT support and technical solutions to a diverse range of business customers.
They are looking for an experienced 2nd Line IT Engineer to join their technical team, supporting customers across a varied technology environment.
This is a hands-on role where you'll be responsible for resolving escalated technical issues, supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects.
What You'll Do:
Provide 2nd line technical support across a range of customer environments
Investigate and resolve escalated hardware, software and connectivity issues
Support Microsoft 365, Windows Server and Active Directory
Troubleshoot networking issues including DNS, DHCP and TCP/IP
Support laptops, desktops, servers and other business IT equipment
Assist with cloud technologies and Microsoft-based infrastructure
Carry out installations, upgrades and technical changes
Provide remote and occasional onsite support to customers
Take ownership of tickets through to resolution
Maintain clear and accurate technical documentation
Escalate complex issues to senior engineers where appropriate
Contribute to infrastructure projects and ongoing service improvements What We're Looking For:
Previous experience in a 2nd Line IT Support or IT Engineer role
Strong knowledge of Windows and Microsoft 365
Experience with Active Directory and user administration
Good understanding of networking, including DNS, DHCP and TCP/IP
Strong hardware and software troubleshooting skills
Experience supporting cloud and server environments
Excellent communication and customer service skills
Strong problem-solving ability and attention to detail
Ability to manage your own workload and prioritise effectively
Previous MSP experience would be advantageous Why Join?
Salary up to £37,500
Hybrid working in Cheltenham
Join an established and growing IT services business
Work across a varied range of customer environments
Exposure to Microsoft, cloud, networking and infrastructure technologies
Opportunity to work on technical projects as well as BAU support
Supportive and collaborative technical team
Clear opportunities for professional development and career progression Apply now if you're an experienced 2nd Line Engineer looking for a varied role where you can continue developing your technical career
Salary description
£32000.00 - £37500.00 per year