Membership Insights Manager

Data Insights Manager
£55,000 – £60,000 | London / Hybrid | 2 days working from home
 
We are working with a leading UK membership and business standards organisation to recruit a Membership Insights Manager to help shape how the organisation understands, engages with and retains its members.
 
This is an exciting opportunity for an insights-led professional who enjoys combining data, customer behaviour and strategic thinking to improve customer experience and drive organisational growth.
 
The Role

Analyse member data across acquisition, engagement, retention and renewal to identify trends and opportunities.
Own and continuously improve end-to-end member journeys, identifying friction points and opportunities to enhance experience.
Develop and track key metrics including conversion, engagement, churn, renewal and lifetime value.
Translate member, market and research insights into clear, commercially focused recommendations.
Partner with marketing, retention, member support, data and technology teams to deliver improvements.
Present insights to stakeholders and champion a data-driven, member-first approach across the organisation 
About You

Experience in customer or membership insights, customer analytics, CX, CRM or data-driven strategy.
Proven experience mapping and improving customer or member journeys.
Strong analytical skills with experience using Excel and Power BI.
Experience working with CRM/customer data platforms such as HubSpot, Salesforce or equivalent.
Understanding of acquisition, engagement, retention, churn and customer lifetime value metrics.
Excellent communication and storytelling skills, with the confidence to influence stakeholders across an organisation. 
Package

Salary: £55,000 - £60,000
Location: London/Hybrid – 3 days in the office, 2 days from home
Permanent, Monday – Friday, 9am – 5pm
25 days annual leave increasing with tenure
Private healthcare, dental cover, life assurance, plus other benefits