Contract Manager

Job Description:

First Choice Drainage Solutions is an established and growing company within the drainage and plumbing sector. We pride ourselves on maintaining a supportive, close-knit team environment while continuing to expand. This is an excellent opportunity with strong potential for career progression.

We are looking for an experienced and proactive Accounts Manager to take ownership of our new and existing contracts, ensuring they are delivered effectively, efficiently, and in line with business objectives. This is a key role responsible for managing client relationships, overseeing contractual performance, supporting financial planning, and ensuring that all KPI’s and service-level expectations are consistently achieved. If you are commercially minded, relationship-focused, and passionate about delivering excellence, we’d love to hear from you.

Key Responsibilities:

* Oversee the full lifecycle of new and existing contracts, from onboarding through to renewal

* Ensure contract terms are understood, followed, and updated when required

* Build and nurture strong, long-term relationships with clients

* Serve as the main point of contact for performance, queries, and escalations

* Work closely with clients to understand their needs and ensure expectations are met

* Track and report on contract performance, ensuring all KPIs and service obligations are achieved

* Identify performance gaps and coordinate improvements with internal teams

* Conduct regular contract reviews and support continuous improvement initiatives

* Monitor financial performance, costs, and margins across all contracts

* Work closely with operations, finance, sales and management teams

Skills and Experience:

* Experience in contract management, commercial management, or a similar role

* Strong relationship-building and communication skills

* Confidence working with financial data and forecasting tools

* Excellent attention to detail and a proactive approach to problem-solving

* The ability to manage multiple contracts simultaneously

* A collaboratives mindset and the ability to work across departments

Desirable:

* Experience in the Drainage industry

* Familiarity with contract management systems or CRM tools

Benefits:

* Opportunities for professional development and career progression

* 20 days holiday a year + bank holidays

* Hours: Full time (08:00 – 17:00)

* Salary depending on experience

* Pension scheme

* Company laptop

* Salary is dependent on experience