Home based anywhere in the South of England or South Wales.
The Company
Our client is a world leader in their fields of manufacturing for the process industries, with a major UK and global presence spanning numerous operational plants. As part of the continued growth of the business they are presently seeking a Service Engineer to support customers in the South of England and South Wales.
The Role
Responsibilities / Tasks
This is a varied, field-based role supporting our client's customers. The position combines working from home with travel, predominantly across the South of the UK, although UK-wide travel and occasional overnight stays will be required.
Reporting to the Senior Manager of Technical Support, you will:
* Provide technical support to their Dealer Network and customers.
* Assist in the development, coordination, and delivery of technical training programmes for both the Dealer Network and internal teams
* Diagnose and resolve technical issues, escalating to HQ Support where necessary along with accurate and detailed descriptions of the issue
* Communicate technical issues and solutions across the UK Technical Team and produce relevant technical bulletins and guidance
* Support new projects from pre-installation through to commissioning, ensuring equipment is installed to company standards.
* Provide ongoing technical support to Dealers and customers following installation.
* Translate customer requirements into technical solutions and liaise with relevant teams on installation plans.
* Deliver training to customers, enabling them to fully understand the system and maximise the machinery functionality, value and benefits.
* Maintain accurate project documentation and reporting in line with company requirements.
* Assess risks and ensure compliance with quality, health, safety and environmental (QHSE) standards.
Your Profile / Qualifications
We are looking for a practical, technically minded engineer with strong problem-solving skills and a customer-focused approach.
You Will Ideally Have
* A mechanical and/or electrical engineering background with relevant technical qualifications.
* Strong electrical, mechanical and pneumatic knowledge.
* Excellent troubleshooting and fault-finding skills.
* Strong IT skills, including Microsoft Office and the ability to work with specialist software systems.
* The ability to read engineering drawings and electrical schematics and interpret diagnostic data.
* Good organisational and reporting skills, with the ability to work methodically and meet deadlines.
* Strong written and verbal communication skills and the ability to build effective relationships with Dealers, customers and colleagues.
* A proactive approach and the ability to work independently as well as part of a team.
* A good understanding of workplace Health & Safety requirements.
* Flexibility to travel throughout the UK and stay away from home when required.
* Experience within agricultural or dairy engineering and an understanding of dairy farming would be advantageous but is not essential.
Is This You?
If you are an ambitious / experienced Service Engineer looking for a great role in the South of England or Wales then look no further, we are hiring this role urgently, Send your application in now and we will be in touch within 24 hours to discuss the role and our client in further detail
Salary description
£50000.00 - £55000.00 per year