Location: Clapham Park, London
Rate of pay: £22.65 PAYE or £29.78 Umbrella per hour
Contract: Temporary until October 2026 (possible extension)
Working Pattern: Hybrid, 2-3 days office/site based
Patch: Lambeth, Southwark, Lewisham & Clapham Park WestThe Role
We are looking for an experienced Local Housing Officer to deliver excellent housing services across a mixed portfolio of rented, shared ownership and leasehold homes.
You'll be the main point of contact for residents, managing tenancy issues, anti-social behaviour cases, estate services and customer enquiries while working closely with local authorities, contractors and community partners.
Key Responsibilities
Manage a housing patch and build positive relationships with residents.
Handle tenancy matters including mutual exchanges, successions and assignments.
Investigate and manage anti-social behaviour and tenancy breaches.
Carry out estate inspections and monitor contractor performance.
Resolve complaints and support vulnerable residents.
Manage service charge queries and tenancy-related issues.
Conduct property viewings, tenancy sign-ups and settling-in visits.
Support rent arrears management through resident engagement and referrals.
Work with local stakeholders, councillors and community groups to improve neighbourhoods.About You
Previous housing management experience within social housing.
Knowledge of tenancy management, ASB and housing legislation.
Experience working with leasehold and shared ownership customers.
Strong customer service, communication and problem-solving skills.
Able to manage a varied workload and work independently.
Good IT and report-writing skills.
Full driving licence and willingness to travel across the patch.Additional Information
Hybrid working with 2-3 days in the office/community.
Basic DBS check required.
Driving licence and business insurance required.
Temporary contract until October 2026 with potential to extend.To apply for the Local Housing Officer position, please submit your CV detailing your relevant experience
Salary description
£22.65 - £29.78 per hour