Property Management Specialist

Job description：

1. Manage the day-to-day operations of UK residential rental properties, including tenant move-ins and move-outs, property inspections, maintenance coordination, and the management of utility accounts (electricity, gas, water and broadband).
2. Act as the main point of contact between tenants, landlords and third-party service providers, coordinating and resolving property-related issues while ensuring a high standard of customer service and tenant satisfaction.
3. Communicate effectively in English with tenants, landlords, property management companies, contractors and other external partners to facilitate the timely resolution of property-related matters.
4. Coordinate the end-to-end maintenance process, including handling maintenance requests, obtaining and reviewing quotations, scheduling contractor appointments, monitoring repair progress and confirming satisfactory completion of works.
5. Maintain accurate property management records and documentation, including bilingual correspondence, document filing, system updates, data entry and other administrative tasks.
6. Assist in handling customer complaints and urgent property-related issues, coordinating with relevant stakeholders to ensure the smooth operation of the property portfolio.
7. Support the preparation of Check-in, Check-out and routine property inspection reports, ensuring property conditions are accurately documented in accordance with company standards.
8. Carry out any other duties or projects assigned by the Department Manager.

岗位职责：

1. 负责英国租赁物业的日常运营及客户服务工作，包括入住、退房、物业检查、维修协调、公共事业（水、电、燃气、网络）账户管理等相关事务；
2. 作为租客、房东及第三方服务商之间的沟通桥梁，及时协调处理各类物业管理问题，确保服务质量及客户满意度；
3. 使用英语与英国当地租客、房东、物业管理公司、维修供应商等进行日常沟通，推动问题高效解决；
4. 跟进物业维修全过程，包括报修受理、报价审核、维修预约、进度跟踪及完工验收；
5. 负责物业管理相关文档及系统维护，包括中英文邮件处理、资料整理归档、业务信息录入及各类运营数据更新；
6. 协助处理客户投诉及突发事件，积极协调各方资源，保障物业运营顺畅；
7. 完成部门负责人安排的其他工作

Job Requirements：

1. Bachelor degree or above
2. English can be used as a working language
3. Work experience unlimited, we can train you if you have no relevant work experience
4. Able to think independently and put forward constructive suggestions.
5. Due to the nature of the role, this position involves frequent travel to property sites for inspections, reporting and coordination. Applicants should be comfortable with regular field-based work and able to carry out on-site duties independently.

任职要求：

1. 大学本科以上学历；
2. 可以用英语作为工作语言；
3. 工作经验不限，无相关经验工作可培养；
4. 能够自主思考提升，提出建设性意见。
5. 因业务需要，本岗位需进行较多的物业现场外勤工作，应聘者需能够适应日常外出工作安排，并具备良好的体能及行动能力。