Customer Care Administrator

Customer Safety Administrator
 
Location: Bracknell
Salary: £27,855 per annum
Hours: Monday to Friday, full-time hours
 
Are you an organised and proactive administrator looking for a role where your work directly supports customer and building safety?
 
We are currently recruiting for a Customer Safety Administrator to join an established organisation in Bracknell. This is a varied administrative role supporting important safety programmes across areas including fire safety, asbestos, lifting and water safety.
 
You'll play a key role in coordinating appointments, managing customer and colleague enquiries, maintaining accurate records and supporting the delivery of essential safety programmes.
 
The Role
As a Customer Safety Administrator, your responsibilities will include:

Coordinating access appointments for customer safety programmes and risk assessments.
Managing and prioritising enquiries from customers and colleagues via email, telephone and internal systems.
Reviewing digital workstreams and identifying and escalating priorities to the wider Customer Safety team.
Supporting annual programmes of work and recommendations arising from risk assessments.
Allocating work, raising jobs and purchase orders, and liaising with internal and external customers.
Producing regular reports and KPI information to support assurance and delivery.
Collecting, inputting and maintaining accurate information across management systems.
Working closely with teams and stakeholders to ensure information and actions are completed accurately and on time.
Supporting mandatory and best-practice compliance requirements.
Promoting the importance of customer and building safety across the organisation and through customer campaigns.
Providing general administrative support as required. About You
We're looking for someone with a strong administrative background who is confident managing a varied workload and working to deadlines.
You'll ideally have:

Strong IT skills and practical experience using Microsoft applications.
Excellent communication and interpersonal skills.
A proactive, enthusiastic and self-motivated approach.
The ability to work independently while also being a strong team player.
Excellent organisation skills and the ability to prioritise effectively under pressure.
Strong troubleshooting and problem-solving abilities.
The confidence to communicate with a range of internal and external stakeholders.
Experience working in a fast-paced or changing environment. An understanding of Landlord Health & Safety requirements would be desirable, although not essential.
What's on Offer?

£27,855 per annum
Permanent position
Monday to Friday working hours
Bracknell-based location
Opportunity to develop your career within an established organisation
A varied role with the opportunity to make a genuine contribution to customer and building safety If you're an experienced administrator who takes pride in delivering a high-quality service and enjoys a role with responsibility and variety, we'd love to hear from you.

#Commercial2026