Travel Centre Advisor

Travel Centre Advisor
£29,764 per annum - Grade 2
Dewsbury Travel Centre
Full time / Permanent - 37 hours per week
Closing date – 27 September at 23:55
We currently have a vacancy for a Travel Centre Advisor to join our brand-new Dewsbury Travel Centre. As part of our ongoing commitment to enhancing the customer experience, the new Dewsbury Travel Centre provides a modern and welcoming environment for both colleagues and customers. We are proud to be part of a network of seven travel centres across West Yorkshire, delivering essential travel services and information to thousands of people every day.
We are looking for a motivated, approachable, and customer-focused Travel Centre Advisor to join us in this varied and fast-paced role where no two days are the same. You will support a diverse range of customers, from local residents to visitors and tourists, tailoring your communication style to meet individual needs and ensure a positive customer experience.
As a Travel Centre Advisor, you will be responsible for selling and issuing prepaid tickets, passes, and permits, providing advice on bus and rail services, and helping customers access the information they need to travel confidently across the region. Working independently, you will play a key role in delivering excellent customer service and acting as an ambassador for the Travel Centre and the wider Combined Authority.
Please note that this is a lone-working role that operates on a shift pattern.
Monday: 8:30am - 4:30pm Tuesday: Rest day Wednesday: 8:30am - 4:30pm Thursday: 8:30am - 4:30pm Friday: 8:30am - 4:30pm Saturday: 9:00am - 4:30pm Sunday: Rest day
Our Offer
· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
· Investing in you –Take advantage of supported professional development, regular training, and up to 3 paid volunteering days per year.
· Grow with us – Incremental salary progression for most roles and annual cost of living increases.
· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
The Role
· To sell and/or issue prepaid tickets, passes and permits and issue passenger Information in accordance with laid down procedures.
· Provide advice for tourist and passenger information for bus and rail services.
· Be a visible and enthusiastic team member, encouraging partnership working across the organisation. Take a pro-active approach to participating and delivering your directorate’s objectives.
Please review the Role Profile on our website for more information about the responsibilities.
About You
You will have the following key skills, attributes, education, and experience:
· Educated to GCSE level or have equivalent relevant education.
· Practical experience of successfully performing in a similar role.
· Experience handing cash or card payments.
· Dedicated to providing high levels of customer service, with the ability to perform effectively under pressure and on your own initiative.
· Experience of successfully identifying appropriate communication channels to deliver information in a customer focused environment.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas,
perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.
Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met