Salary: Circa £50,000-£60,000 plus vehicle/allowance and benefits
We are recruiting for an experienced Contracts Manager to lead a responsive repairs, maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector, managing day-to-day service delivery for a busy resident-led repairs operation.
The successful candidate will take ownership of operational performance, resident satisfaction, health and safety, quality, commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely, efficiently and right first time.
Social housing sector experience is essential. Candidates must have a strong background managing responsive repairs, voids, maintenance or property services within a housing association, local authority or closely related social housing environment.
Key responsibilities include:
Managing day-to-day delivery of responsive repairs, maintenance and void works across North and East London.
Leading operatives, schedulers and support staff to deliver a high-quality resident experience.
Driving performance against KPIs including appointments kept, right-first-time repairs, satisfaction and void turnaround.
Managing client relationships, escalations, complaints and service improvement activity.
Overseeing budgets, productivity, subcontractors, health and safety, quality and compliance.
About you:
Proven contracts management experience in social housing repairs, voids or property maintenance.
Strong understanding of resident-focused service delivery, complaints, safeguarding and housing compliance.
Confident leading multi-trade teams and managing performance in a demanding operational environment.
Commercially aware, organised and comfortable using systems and MI to improve service delivery.
Full UK driving licence and flexibility to work across North and East London.
This is an excellent opportunity for a hands-on contracts leader who understands the pace, expectations and resident focus of social housing repairs and wants to make a visible impact on service delivery across North and East London
Salary description
£55000.00 - £60000.00 per year