Quality Assurance & QMS Specialist E

QMS & Sales Support Coordinator – Market Access
Location: Essex – Hybrid
Salary: £35,000 per annum
Hours: Full-time, Monday – Friday (08:30–17:00, 30 min break)
On-site days: Wednesday, Thursday & Friday (Essex)
Remote days: Monday & Tuesday
Job Type: Permanent
We are recruiting for a QMS & Sales Support Coordinator to join a specialist testing, certification and compliance business based in Essex. The role will also remotely support a sister company elsewhere in the UK.
This is a varied position combining Quality Management System (QMS) coordination, ISO 17025 document control, compliance, and day‑to‑day commercial/admin support (quotes, invoicing, CRM, basic finance chasing).
The role would suit someone from a regulated, process‑driven environment (e.g. accredited lab, regulated manufacturing, medical devices, oil & gas, pressure equipment, ATEX/EMC, etc.) who is highly organised and comfortable supporting both quality and commercial activities.
What’s in it for you?
£35,000 salary
Permanent, full-time position
Hybrid working: 3 days on-site (Essex), 2 days from home
25 days holiday plus bank holidays
Standard workplace pension
Free on-site parking
Lunch provided on-site
Varied role covering quality, compliance and commercial/admin support
Opportunity to work within a specialist testing and certification environment across a wider group of businesses
Very limited travel to the sister site in the UK – likely rare/occasional only
Key Responsibilities
Quality / QMS / Compliance (core focus)
Maintain and support document control within the ISO 17025 Quality Management System on-site in Essex
Support and coordinate quality and compliance activities across the wider group remotely
Prepare, maintain and control quality documentation, procedures and records
Support and participate in external audits (ISO 17025 and related standards) alongside internal quality/technical leads
Maintain documentation relating to UK Market Access compliance and accreditation schedules
Ensure QMS processes are followed rigorously and consistently (strong “process‑based approach”)
Support internal auditing and continuous improvement activities (training can be provided where needed)
Commercial / Sales Support / Admin
Generate and send quotes to customers, following defined internal processes
Log and track opportunities, quotes and customer interactions in the CRM system
Follow up quotes and enquiries, using appropriate sales/communication techniques
Raise and process customer invoices (training will be provided – prior experience not required)
Use system reporting to help identify and chase overdue payments (alongside finance)
Support basic local finance and reporting processes as needed
Assist with occasional business development activities (e.g. trade shows, marketing inputs, customer testimonials)
Provide general admin and operational support to the small Essex office team (including cover when part‑time staff are not on site)
Internal Coordination
Coordinate and support the team based at the Essex site, helping ensure smooth day‑to‑day operations
Work closely with stakeholders across both the Essex site and the remote sister site to ensure quality and commercial processes are aligned and followed
Maintain accurate, up‑to‑date internal records, documentation and customer information across systems (QMS, CRM, QuickBooks, etc.)
What We’re Looking For
Essential
Previous experience working within a formal Quality Management System (QMS)
Clear evidence of a process‑based way of working (used to following and maintaining procedures)
Experience with quality documentation, compliance and/or auditing support
Strong organisational skills; able to manage multiple tasks and priorities in a small, busy office
Good communication skills and confidence dealing with customers and internal stakeholders
Comfortable with basic IT systems (Office, Excel, CRM or similar) and updating records accurately
Highly Desirable
Experience with ISO 17025 and/or work in an accredited testing / laboratory environment
OR experience with ISO 9001 within a regulated manufacturing / regulated environment,
Any exposure to internal/external audits or audit preparation
Experience in testing, inspection, certification, engineering or regulatory compliance environments
Nice to Have (training can be given)
Experience with customer quotes, sales support or internal sales coordination
Experience using HubSpot or similar CRM
Experience with QuickBooks or similar finance tools
Travel
Role is primarily based at the Essex site with hybrid working
Only very limited, occasional travel to another UK site may be required (e.g. potentially once a year or as business needs dictate)